MARISSA HILTON
Oswego
Summary
Dynamic hospitality professional with over four years of experience, recognized for an unwavering work ethic and a strong ability to quickly learn and adapt to new roles. Proven success in thriving within fast-paced environments while effectively managing demanding workloads. Consistently seeks opportunities for growth and embraces challenges, contributing significantly to team success and overall operational excellence. Committed to delivering exceptional service and fostering positive guest experiences in every interaction.
Overview
4
4
years of professional experience
Work History
Team Member / Shift Leader
Dunkin'
03.2024 - 07.2025
- Delivered fast, friendly, and accurate service in a high-volume environment.
- Prepared and served coffee, specialty drinks, and bakery items according to brand standards.
- Resolved customer concerns with professionalism to ensure satisfaction.
- Replenished inventory, rotated products, and maintained freshness standards.
- Supervised and supported team members during shifts to ensure smooth operations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
All-Rounder
Ruby Tuesday
03.2021 - 03.2024
- Delivered excellent guest service across multiple positions.
- Maintained cleanliness, organization, and safety compliance.
- Accurately took orders and ensured timely delivery.
- Prepared food and beverages per recipes and standards.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Education
High school graduate -
Paul V Moore
01.2020
Skills
- Guest Service
- Ability Under Pressure
- Teamwork
- Adaptability
- Multitasking
- Problem-Solving
- Upselling and Product Knowledge
- Safe Food Handling
- Cleaning and Sanitation
Timeline
Team Member / Shift Leader
Dunkin'
03.2024 - 07.2025
All-Rounder
Ruby Tuesday
03.2021 - 03.2024
High school graduate -
Paul V Moore
Similar Profiles
Kendra McConnellKendra McConnell
Shift Leader at Dunkin'Shift Leader at Dunkin'
Julian AlfonsoJulian Alfonso
Crew Member at Dunkin'Crew Member at Dunkin'
Sean BurnsSean Burns
Crew Member at Dunkin'Crew Member at Dunkin'
Romy GibsonRomy Gibson
Tax Senior — Business Incentives Group at BDO USATax Senior — Business Incentives Group at BDO USA
Carilu Bruick PucherCarilu Bruick Pucher
Senior Accounts Receivable Specialist at Waste Management/ADSSenior Accounts Receivable Specialist at Waste Management/ADS