Marissa Hite

Ensure compliance with regulatory standards and policies while performing due diligence when reviewing and processing requests.

Implement best practices for customer service and guidance when working directly with a customer.

Perform requested/required maintenance and inquired research on loans serviced.

Work diligently through transaction requests while ensuring all details provided are properly authenticated.

Provide appropriate training and support to new hires on the team.

Active member on team's Engagement Committee; bringing forth ideas and plans to have higher engagement on team in a work from home setting.

Provide personal and professional banking services, including account maintenance and management.

Identity client needs and position solutions.

Develop personalized financial plans.

Establish and grow client relationships by maintaining and building trust.

Coordinate borrowing and investment ventures.

Consult with Eco Partners to facilitate connections between interested parties.

Act with discretion to preserve the privacy of every client.

Minimize risk to the bank by vigilantly following protocols.

Special Projects: acted as assistant manager during management transition.

Facilitated client banking transactions.

Identified client needs and provided introductions to bankers in order to resolve the need.

Acquired extensive knowledge of PNC products and services.

Provided advice and assistance to clients.

Acted with discretion to preserve the privacy of every client.

Minimized risk to the bank by vigilantly following protocols.

Acted as manager on duty.

Determined timing of subordinate's breaks in accordance with the flow of business.

Resolved customer issues and deescalated tensions.

Provided subordinates with appropriate support.

Carried out employee disciplinary actions.

Maintained line of communication between employees and upper management.

Monitored and maintained perishable merchandise stock levels.

Recorded, secured, and controlled all cash on premises.

Provided high quality customer service.

Monitored stock levels.

Provided high quality beverages and refreshments.

Efficiently and accurately served orders to customers.

The only person in store certified to train new baristas.