Marissa Hogan
Canton,GA
Summary
I am a public health major who is deeply committed to making a positive impact on the health of my community. I am confident in my ability to apply my background in healthcare administration, health promotion, and epidemiology to solve important public health problems. I have the skills to analyze data, create health solutions, and work well with interdisciplinary teams as a result of my academic success and practical experience gained through internships and projects. I am actively exploring opportunities to enhance my education and practical experience in public health with the goal of making a positive impact on outcomes in this field.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
05.2021 - 07.2023
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Implemented procedural updates as needed based on company policy changes or industry developments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Marketing Coordinator
Atlanta Communities Real Estate Brokerage
08.2021 - 12.2022
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Developed visually engaging marketing materials to support product launches and promotions.
Education
Bachelor of Science - Public Health/Epidemiology
Mercer University
Macon, GA05.2026
Skills
- POS System Operation
- Creative Problem-Solving
- Shift Paperwork Completion
- Positive Attitude
- Operations Support
- Diplomatic and Fair
- Flexible Schedule
- Training Assistance
- Team Leadership
- Team Motivation
- Conflict Resolution
- Professional Appearance
- Issue Resolution
- Staff Education and Training
Languages
Spanish
Limited Working
Timeline
Marketing Coordinator
Atlanta Communities Real Estate Brokerage
08.2021 - 12.2022
Shift Leader
Dunkin' Donuts
05.2021 - 07.2023
Bachelor of Science - Public Health/Epidemiology
Mercer University
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