Marissa Hollen
WELLINGTON,KY
Summary
Dynamic professional with a proven track record at Family Dollar Distribution Center, excelling in warehouse safety and team collaboration. Expert in employing warehouse organization and document management skills to enhance operational efficiency. Achieved consistent performance goals through effective training and customer service, demonstrating both hard and soft skills without exceeding a 55-word limit. Successful Warehouse Clerk with 4 years of experience performing diverse warehouse duties with accuracy and efficiency. Detail-oriented when loading and unloading boxes, preparing shipments and completing documentation. Expert in keeping warehouse clean and organized to mitigate safety risks and make space for incoming shipments.
Overview
7
7
years of professional experience
Work History
Warehouse Clerk
Family Dollar Distribution Center
05.2021 - Current
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Customer Service Representative
Vance Outdoors
05.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Master Data Specialist
Cintas
01.2020 - 05.2020
- Supported company growth by creating scalable master data structures that accommodated evolving business needs.
- Developed comprehensive documentation for all master data processes, fostering transparency and knowledge sharing within the organization.
- Collaborated with cross-functional teams to gather requirements for master data initiatives, resulting in improved interdepartmental communication.
- Utilized advanced data analytics tools to create insightful visualizations that informed strategic business decisions.
Customer Service Representative
Tom And Chee
07.2017 - 01.2020
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
Education
High School Diploma -
Lebanon High School
Lebanon, OH05-2019
Skills
- Warehouse Safety
- Order Picking
- Unpacking merchandise
- Team Collaboration
- Receiving
- Warehouse Organization
- Document Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Warehouse Clerk
Family Dollar Distribution Center
05.2021 - Current
Customer Service Representative
Vance Outdoors
05.2020 - 05.2021
Master Data Specialist
Cintas
01.2020 - 05.2020
Customer Service Representative
Tom And Chee
07.2017 - 01.2020
High School Diploma -
Lebanon High School
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