MARISSA HOLM
Milwaukee
Summary
Highly motivated individual seeking a position with goals to further and strengthen leadership initiatives. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Professional Nanny
Shannon Panzi
05.2024 - 06.2025
- Taught children everyday skills and language.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Coordinated playdates and outings to meet children's physical and social needs.
- Encouraged children to be understanding and patient with others.
- Monitored children's play activities to verify safety.
- Transported children to and from activities using personal or family vehicle.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Helped children complete homework assignments and school projects.
Lead Dog Handler & Boarding Specialist
PET U
09.2023 - 04.2024
- Organized and managed the feeding, exercise, and cleaning area for all dogs. Administered medications as directed by veterinarians. Maintained a clean, organized, and sanitary environment for dogs and staff by regularly cleaning kennels and play areas. Prepped and cleaned for boarding dogs and performed dog evaluations for daycare applications. Processed application and boarding requests. Answered phone calls and was a point of contact for customers. Generated sales reports for management.
- Incorporated positive reinforcement methods to correct behavior problems and train for competitions, law enforcement use, and home security.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
Dog Day Camp Lead & Assistant Retail Lead
Dee-O-Gee
11.2022 - 08.2023
- Maintained a clean and organized space for dogs and employees during daycare hours. Fed, bathed, and played with dogs. Helped dog parents with training and provided pet nutrition education. Customer service duties, cash handling, and retail organization. Conducted outreach sales under the direction of Management and helped organize displays.
Beer Enthusiast
Shine Beer Sanctuary
05.2022 - 11.2022
- Cash handling, customer service, inventory stocking, inventory ordering, general maintenance duties, supervised Bottle Shop, trained new employees. Tailored individual sales per customer requests. Helped generate a positive work environment for all employees by providing additional shift coverage as needed. Obtained Cicerone Beer Certification Level 1.
Shift Lead
Roost Fried Chicken
01.2020 - 03.2021
- Cash handling, on-call shift coverage, stocking, inventory records and ordering, food preparation, customer service, general maintenance duties, scheduling assistance, trained new employees with Management direction. Helped lead team meetings and was an employee representative.
Lead & Manager Trainee
Noodles and Company
01.2018 - 01.2019
- Cash handling, on-call shift coverage, stocking, inventory records and ordering, food preparation, customer service, general maintenance duties, schedule creation for all staff, trained new employees, manager trainee.
Education
Bachelor of Arts - Graphic Design
Montana State University
Bozeman, MT01.2020
Skills
- Skilled in Microsoft Office tools
- Skilled in utilizing Google Suite tools
- Skilled in using Adobe tools
- Procreate
- Zoom
- Slack
- Square
- Organization
- Customer Service
- Employee training
- Dog Training
- Creative Problem Solving
- Social skill development
- Support for individuals with special needs
- Household management
- Transportation safety
- Valid Driver's license
Certification
- Cicerone Beer: Level 1
- Earthwise Pet Nutrition Specialist: Level 1
Awards
Dean's List 2019-2021, President’s List 2018
ORGANIZATIONS AND VOLUNTEERING
- Heart of the Valley — Montana 2020
- Feed My Starving Children - Minnesota 2010-2018
- St Jude Teen Drive Fundraising - Minnesota 2014-2018
- Women’s Lacrosse - Minnesota - 2012-2018
- Alpine Ski Racing - Minnesota and Montana - 2010-2020
Timeline
Professional Nanny
Shannon Panzi
05.2024 - 06.2025
Lead Dog Handler & Boarding Specialist
PET U
09.2023 - 04.2024
Dog Day Camp Lead & Assistant Retail Lead
Dee-O-Gee
11.2022 - 08.2023
Beer Enthusiast
Shine Beer Sanctuary
05.2022 - 11.2022
Shift Lead
Roost Fried Chicken
01.2020 - 03.2021
Lead & Manager Trainee
Noodles and Company
01.2018 - 01.2019
Bachelor of Arts - Graphic Design
Montana State University