Marissa Horn
Hilliard,OH
Summary
Process-oriented supply chain supervisor with extensive experience in purchasing, inventory control, vendor relations, project management, data analytics, and customer service. Creative and motivated leader with 6 years of experience developing and mentoring team members while also utilizing exceptional design and planning strengths to accomplish complex projects.
Overview
14
14
years of professional experience
Work History
Supervisor, Generic Purchasing
Cardinal Health
05.2021 - Current
- Manages a team of 3 Generic Senior Supply Chain Analysts by providing support, coaching conversations, and development opportunities
- Responsible for $1.8B in Generic Pharmaceutical inventory across 24 Distribution Centers
- Accountable for primary metrics of DIOH, Service level - adjusted and unadjusted, and Supplier Fill Rate
- Collect and analyze weekly metrics for all three purchasing teams while working closely with internal and external business units to develop and improve reporting capabilities and efficiencies
- Ensure team is taking ownership and properly managing their portfolio of suppliers to prevent larger scale issues from occurring
- Think critically and collaboratively when working through extensive supplier issues to determine the most effective way for resolution and to mitigate future risks
- Participate and/or lead projects and independently manage project milestones to completion to improve department workflow and efficiencies
- Continuously building supplier relationships by attending monthly business reviews to brainstorm and strategize ideas to improve key metrics and to better service our customers
- Liaison between manufacturers and Cardinal customer team to better understand customer needs and provide justification back to the supplier
- Works within budgetary/financial objectives by applying knowledge of profit drivers to improve processes to optimize efficiency.
Consultant, Key Accounts
Cardinal Health
08.2019 - 05.2021
- Lead and facilitated ongoing initiatives around customer onboardings, annual bid roll, and special orders by coordinating with business partners, ensuring adherence to project timelines, and presenting key metrics throughout the process
- Supported 44 MMCAP statewide agreements, totaling $1.2B in annual revenue
- Exceeded MMCAP Contractual Service Level of 98.50% averaging ≈ 99.47% for the past year
- Increased Raw SL from 81% to 99.29% and Adjusted SL from 88% to 99.89% by creating a new process in coordinating with customer, sales, and operations to build a monthly order for an MMCAP 340B account whose annual revenue is ≈ $61M
- Identified and resolved service level issues through root cause problem solving and analytics by partnering with sales and customer service to deliver solutions to the customer
- Collaborated and shadowed with team members to learn their daily processes in preparation to back up their tasks when PTO coverage is needed
- Developed and maintained SOPs to ensure they were current
- Created challenging but obtainable developmental goals to work towards throughout the year and track progress on a quarterly basis to discuss with manager during monthly 1:1s.
Supervisor, Product Master Data
Cardinal Health
06.2017 - 08.2019
- Supervised the work of 14 coordinators to ensure adherence to quality standards and proper procedures while managing multiple projects and generating detailed reports
- Served as a subject matter expert to both Product Master Data and other teams within Cardinal while assisting in formulating strategy and direction for both urgent and non-urgent inquiries
- Strategically analyzed staffing model and collaborated with other supervisor to prepare for department promotions to maintain cohesiveness of the team and assisted in the interview process of new hires, focusing on skills to complement the team
- Assessed direct report's performance in monthly review to provide coaching while fostering continuous development and growth
- Implemented new projects, set appropriate deadlines, determined necessary head count for scope of project, and created documented processes and presented to staff
- Identified and implemented product solutions to multiple business units including proactive prevention strategies by utilizing Excel, Access, Alteryx and queries within MDG to deliver quality data while also improving process efficiencies.
Auditor, Product Master Data
Cardinal Health
02.2016 - 06.2017
- Responsible for the quality assurance of items and pricing and all other key characteristics that relates to a CIN in both MIF and MDG as well as ensuring they're in sync
- Issued audits when necessary but also explaining and correcting the error as needed and focused on training activities to avoid future errors
- Performed a daily check of quality queries to ensure nothing was missed during the initial auditing process
- Collaborated with other two auditors during daily audits to confirm consistency of procedures and processes set in place
- Resolved complex time-sensitive issues for employees within Cardinal Health and affiliated customers while maintaining composure and positivity.
Coordinator, Product Master Data
Cardinal Health
03.2015 - 02.2016
- Focused on new item and pricing accuracy while consistently remaining at or above a 99.9% success rate in FY 16
- Verified appropriate documentation for new item set up and validated that requests came from authorized personnel
- Entered information into our Master Item File (MIF) in an accurate and timely manner for new items, pricing, and maintenance requests
- Collaborated with colleagues throughout Cardinal Health to address questions as they arose to ensure that accurate information was provided for products in MIF
- Volunteered for projects to exponentially gain valuable experience that pertained to future career goals.
Drug/GM Clerk
Kroger
06.2010 - 07.2013
- Gained knowledge in inventory management by forecasting future demands compared to current supplies
- Effectively managed overstocked items and rearranged inventory when necessary
- Interacted with many different groups within Kroger and created a streamlined process that generated high efficiency.
Education
Bachelor of Science - Communication Sciences And Disorders
Ohio University
Athens, OH05.2014
Skills
- Project Management
- Customer Service
- Collaboration
- Data Analytics
- Problem Solving
- Process Improvement
- Supply Chain
- SAP
- People Management
- Training and development
Timeline
Supervisor, Generic Purchasing
Cardinal Health
05.2021 - Current
Consultant, Key Accounts
Cardinal Health
08.2019 - 05.2021
Supervisor, Product Master Data
Cardinal Health
06.2017 - 08.2019
Auditor, Product Master Data
Cardinal Health
02.2016 - 06.2017
Coordinator, Product Master Data
Cardinal Health
03.2015 - 02.2016
Drug/GM Clerk
Kroger
06.2010 - 07.2013
Bachelor of Science - Communication Sciences And Disorders
Ohio University