Marissa Horning
Everett,WA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
Work History
Barista Manager
Gourmett Latte
Lynnwood, WA
12.2019 - Current
- Monitored inventory levels, order supplies as needed.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Provided feedback on baristas' performance, developed action plans to improve quality of service.
- Established strong relationships with customers.
- Conducted regular meetings with staff members to discuss progress towards goals or address issues.
- Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.
- Managed barista staff, ensuring proper training and scheduling.
- Ensured compliance with food safety standards, health regulations and sanitation requirements.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Provided expert advice on coffee selection and preparation to enhance customer experience.
Shift Supervisor
Work N More
Everett, WA
08.2017 - 06.2020
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Ensured compliance with all safety regulations, policies and procedures.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Updated visual merchandising displays to attract customers and promote sales.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
Barista Manager
Michael's Espresso
Everett, Washington
08.2013 - 12.2019
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Implemented strategies for cost savings in areas like labor costs or supply ordering.
- Provided feedback on baristas' performance, developed action plans to improve quality of service.
- Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.
- Analyzed product trends to determine purchasing needs based on seasonality or customer preferences.
- Collaborated with other departments within the organization to coordinate activities that would benefit the overall business objectives.
- Ensured compliance with food safety standards, health regulations and sanitation requirements.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
Education
Medical Assistant
Pima Medical Institute
Seattle, WA10-2016
High School Diploma -
Cascade High School
Everett, WA06-2013
Skills
- Bank Deposits
- Team Building and Leadership
- Training
- Supply Ordering
- POS Systems
- Shift Scheduling
- Work Planning and Prioritization
- Customer Service
- Microsoft Word
Timeline
Barista Manager
Gourmett Latte
12.2019 - Current
Shift Supervisor
Work N More
08.2017 - 06.2020
Barista Manager
Michael's Espresso
08.2013 - 12.2019
Medical Assistant
Pima Medical Institute
High School Diploma -
Cascade High School