Marissa Hunt
Port Byron,NY
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 5 years.
Overview
15
15
years of professional experience
Work History
Medical Assistant/ Receptionist
Auburn Orthopedics
02.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
Phlebotomy
St. Josephs's University Medical Center
07.2022 - 04.2023
- Enhanced patient satisfaction by streamlining the phlebotomy process and reducing wait times.
- Improved efficiency of blood draw stations, resulting in shorter patient wait times and increased throughput.
- Developed and implemented a comprehensive employee training program for new phlebotomists, ensuring consistent performance standards.
- Coordinated with laboratory staff to establish best practices for specimen handling and processing, minimizing errors and improving turnaround time.
Phlebotomy
Lab Alliance
05.2021 - 02.2023
- Enhanced patient satisfaction by streamlining the phlebotomy process and reducing wait times.
- Improved efficiency of blood draw stations, resulting in shorter patient wait times and increased throughput.
- Developed and implemented a comprehensive employee training program for new phlebotomists, ensuring consistent performance standards.
Receptionist
Hunts Auto Service
01.2019 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Red Moon
06.2009 - 02.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Education
Certification - Phlebotomy
Bryant And Stratton College
06.2021
High School Diploma -
Newfield Central High School
06.2014
HHA - HHA
TST Boces
06.2013
Skills
- Patient relations
- Telephone etiquette
- Record keeping
- Medical office procedures
Timeline
Medical Assistant/ Receptionist
Auburn Orthopedics
02.2023 - Current
Phlebotomy
St. Josephs's University Medical Center
07.2022 - 04.2023
Phlebotomy
Lab Alliance
05.2021 - 02.2023
Receptionist
Hunts Auto Service
01.2019 - 02.2022
Receptionist
Red Moon
06.2009 - 02.2018
Certification - Phlebotomy
Bryant And Stratton College
High School Diploma -
Newfield Central High School
HHA - HHA
TST Boces
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