Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marissa Hylton

Pembroke Pines,FL

Summary

Self-starting, encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Funeral Director

Elijah Bells Funeral Services
01.2024 - Current
  • Improved client satisfaction by providing compassionate and personalized funeral services.
  • Managed all aspects of funeral arrangements for smooth and efficient service delivery.
  • Streamlined operations with effective communication between staff, clients, and vendors.
  • Increased customer retention, skillfully addressing concerns and resolving conflicts.
  • Coordinated transportation logistics for timely arrival of deceased to final resting place.
  • Served diverse clientele by offering a range of culturally and religiously appropriate services.
  • Enhanced workplace safety by implementing strict procedures and regular staff training sessions.
  • Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
  • Managed financial transactions and record-keeping with accuracy and confidentiality.
  • Developed strong relationships within the community through outreach initiatives and networking events.
  • Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
  • Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
  • Organized staff schedules to ensure adequate coverage during peak hours or high-volume periods.

Business Operations Manager

Elijah Bells Funeral Services
10.2015 - Current
  • Streamlined business processes by analyzing current procedures and implementing necessary improvements across all 4 business locations.
  • Managed cross-functional teams for successful project completion and timely delivery of services.
  • Handled 100% of problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated contracts with vendors, securing the best possible terms for the company''s needs and budget constraints, lowering expenses by %5.
  • Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
  • Designed comprehensive training programs to enhance employee skills and boost overall performance and customer service.
  • Enhanced customer satisfaction by streamlining service delivery processes and implementing quality control measures.
  • Facilitated seamless communication between departments to foster collaboration on shared objectives.
  • Mitigated risks through meticulous planning and proactive identification of potential issues in operations.
  • Ensured compliance with industry regulations by developing robust policies and procedures.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Recruited, hired, mentored and trained over 100 staff members on business procedures, policies, duties and customer care methods.
  • Implemented business strategies, increasing revenue by 10% and effectively targeting new markets.

Administrator

Compassion First Home Health Services
08.2016 - Current
  • Developed a high-performance executive team for improved productivity and efficiency.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.

Quality Assurance Manager

Client First Settlement Funding
01.2013 - 10.2015
  • Handled sensitive information with discretion, ensuring client privacy and confidentiality at all times.
  • Efficiently managed multiple tasks under tight deadlines without sacrificing quality or accuracy.
  • Implemented and developed Proof of Service tracking program and met each deadline in a timely fashion.
  • Reviewed all legal documents before they were sent for filing for filing in various county courts nationwide
  • Maintained compliance with Federal, State, and City regulations, statues,and standards for all 50 states.
  • Trained new employees on new software that assisted in better productivity rate.
  • Reviewed the monetary terms of each deal to ensure accuracy in calculations.
  • Conducted payment analysis on deals to ensure to there are available payments to be purchased.

Education

BBA - Finance

Florida International University
Miami, FL

Associate of Science - Funeral Service And Mortuary Science

Miami Dade College
Miami, FL

Skills

  • Staff Scheduling
  • Sales and Marketing
  • Notary Public
  • QuickBooks Knowledge
  • Computer literacy
  • Time management
  • Decision-making abilities
  • Attention to detail
  • Conflict resolution
  • Project Management
  • Sales Operations
  • New Hire Training
  • Public Speaking
  • Business Administration
  • Accounting Principles
  • Logistics Management
  • Time Management
  • Quality Assurance

References

References available upon request.

Timeline

Funeral Director

Elijah Bells Funeral Services
01.2024 - Current

Administrator

Compassion First Home Health Services
08.2016 - Current

Business Operations Manager

Elijah Bells Funeral Services
10.2015 - Current

Quality Assurance Manager

Client First Settlement Funding
01.2013 - 10.2015

BBA - Finance

Florida International University

Associate of Science - Funeral Service And Mortuary Science

Miami Dade College

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Marissa Hylton