Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Jackson

Fairbanks,AK

Summary

Accomplished professional with a proven track record in customer service, HR, and administrative management. Skilled in business procedures including inventory management, leadership training specialized sales and billing. Proficient in navigating complex digital systems to optimize cost efficiencies and meet organizational expectations. Demonstrated expertise in planning, coordinating, analyzing, and evaluating administrative operations. Known for developing and implementing successful processes. Self-motivated team player with excellent interpersonal skills, attention to detail, and a courteous demeanor.

Overview

17
17
years of professional experience

Work History

Front End Department Supervisor /Order Fulfillment Supervisor

Lowes Home Improvment
08.2023 - Current
  • Enhanced customer satisfaction by swiftly addressing and resolving concerns in the front end department.
  • Ensured compliance with company policies and procedures by monitoring employee actions and addressing any discrepancies promptly.
  • Proactively addressed potential issues such as long lines or inadequate staffing levels by adjusting schedules or reallocating resources accordingly.
  • Oversaw inventory control, maintaining adequate stock levels of supplies at all times to prevent shortages or delays in service.
  • Increased cashier accuracy rates through implementing targeted retraining initiatives focused on minimizing transaction errors.
  • Implemented new training methods to improve staff knowledge and skillsets, reducing errors in transactions.
  • Assisted in hiring new team members by participating in the interview process, providing input on candidate selection, and ensuring successful onboarding of new hires.
  • Acted as a liaison between the front-end staff and store management, communicating important updates and gathering feedback from employees to ensure smooth operations.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and fostering professional growth.
  • Coordinated with other departments to streamline operations across the store, resulting in better collaboration between teams.
  • Managed scheduling for front end employees, ensuring optimal coverage during peak hours without compromising on budget constraints.
  • Monitored cash drawers in 10-15 checkout stations to verify adequate cash supply.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained newly hired sales team in upselling techniques.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Developed and maintained a strong team of order fulfillment specialists through effective hiring, training, and performance management.
  • Oversaw quality control measures, identifying areas for improvement and taking appropriate action to maintain high standards of product integrity throughout the fulfillment process.
  • Enhanced order accuracy by implementing efficient picking and packing procedures.
  • Analyzed trends in order volume and adjusted staffing levels as needed to ensure optimal resource allocation during peak seasons or promotional events.
  • Coordinated with customer service representatives to resolve any issues related to order fulfillment promptly and effectively.
  • Collaborated with other teams within the organization to achieve overall company goals related to efficiency, quality, and customer satisfaction levels during peak periods of business activity.
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
  • Processed and submitted multiple orders for Pro Service delivery & daily delivery coordination to maintain customer satisfaction.
  • Assigned tasks to team members to complete within designated time frames.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Handled day-to-day shipping and receiving overseeing more than 30 deliveries per day.

Appliance Sales Specialist

Lowes Home Improvment
11.2022 - Current
  • Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
  • Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
  • Utilized My Red Vest to check item availability in store inventory.
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
  • Relayed information regarding current store promotions, sales and special events to customers.
  • Operated store equipment to promote safety and reduce injury.
  • Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
  • Maintained product knowledge to assist and educate customers on options available.
  • Explained benefits and features of warranty programs, resulting in consistent add-on sales
  • Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
  • Drove team revenue totals by bringing in top sales numbers.
  • Assisted in training new employees on company policies, procedures, and sales techniques for a seamless transition into the team culture.
  • Mentored junior colleagues in developing advanced selling skills which contributed towards overall improvements in team performance.
  • Boosted sales by effectively showcasing appliance features and benefits to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.

Cashier /Cashier Team Lead

Lowes Home Improvment
05.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Office Manager

Aura Optical Systems
03.2021 - 10.2022
  • Provide high quality customer service
  • Invoicing
  • Order Processing
  • Schedule/process customers invoices/packets/labels & International shipments
  • Order office supplies
  • Collections/Accounts receivable/Accounts payable Quickbooks

Office Assistant

Patterson Landscape
01.2020 - 02.2021
  • Provide customer service; answer phones
  • Accounts Payable
  • Entered bills and payments in QuickBooks
  • Created new customer files
  • Created customer bids for review and approval
  • Employment screening for new hires / new hire paperwork
  • Maintained and updated daily schedule
  • Organizational projects / inventory
  • Invoicing and billing in QuickBooks
  • Reconciled credit cards and vendor invoices
  • Inventory orders / order office supplies
  • Maintain calendar and payment schedule

Administrative Assistant

The Complete Backyard Inc
03.2017 - 01.2018
  • Answer phones; provide customer service
  • Invoicing and billing
  • Accounts Receivable/ Accounts Payable/
  • Entered bills and payments in to QuickBooks
  • Collections
  • Reconciled bank accounts and credit cards
  • Assisted service with parts orders and
  • Entered payroll and vendor payments
  • Inventory / Create Purchase orders for new shipments from vendors
  • Created new customer files/sent plans to sub- contractor

Bartending & Hostess

Pucketts Pool Hall
11.2014 - 01.2017
  • Customer Service
  • Advertising/Marketing Social Media
  • Adhere to all local and national liquor laws
  • Verify identification and age requirements
  • Understand customers/guests dietary and allergy restrictions
  • Interact with customers and assess needs
  • Maintain a clean, safe and sanity area for customers
  • Comply with food handling and sanitation standards

Office Manager

SOS Truck & Trailer
11.2013 - 01.2014
  • Answer phones; provide customer service
  • Edit / Proof Billing Invoicing
  • Accounts Receivable/ Accounts Payable/ Collections
  • Add / Edit Customer Accounts
  • Supervised 3-10 Employees
  • Service Writer
  • Customer quotes / Price Parts & Labor
  • Create Purchase Orders / assign and inventory incoming parts to correct job number.
  • Complete weekly inventory / reorder as necessary

Operations Manager

Front Ends 4 Trucks
01.2008 - 01.2013
  • Answer phones; provide customer service
  • Billing / Invoicing
  • Accounts Receivable/Commercial Collections
  • Extensive Sales
  • Catalog Design and Updates
  • Maintain customer accounts
  • Inventory Control
  • Supervised 3-10 employees
  • Arrange and Negotiate LTL
  • Event Planning & Marketing

Education

Courses towards Business Management Degree -

Tarrant County Community College
Fort Worth, TX
09.2007

Skills

  • Experienced in Microsoft Office applications
  • Proficient in QuickBooks
  • Purchase order management
  • Point of sale system management
  • Experienced with AI Zebra system operations
  • Customer service
  • Time management
  • Cash counting / Cash handling
  • Training and mentoring
  • Administrative skills
  • Cash Office Management
  • Order management

Timeline

Front End Department Supervisor /Order Fulfillment Supervisor

Lowes Home Improvment
08.2023 - Current

Appliance Sales Specialist

Lowes Home Improvment
11.2022 - Current

Cashier /Cashier Team Lead

Lowes Home Improvment
05.2022 - Current

Office Manager

Aura Optical Systems
03.2021 - 10.2022

Office Assistant

Patterson Landscape
01.2020 - 02.2021

Administrative Assistant

The Complete Backyard Inc
03.2017 - 01.2018

Bartending & Hostess

Pucketts Pool Hall
11.2014 - 01.2017

Office Manager

SOS Truck & Trailer
11.2013 - 01.2014

Operations Manager

Front Ends 4 Trucks
01.2008 - 01.2013

Courses towards Business Management Degree -

Tarrant County Community College

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