Marissa J. Alleyne
Tampa,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Freelance Teacher
EF English First
11.2023 - Current
- Provide personalized English instruction in conversational and business English for diverse adult learners.
- Adapt lesson materials to meet student needs and increase challenge levels.
- Support students in building fluency, improving grammar, and refining pronunciation.
Customer Service Representative
Quality Plus Cleaning Services
03.2023 - 03.2024
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Freelance Teacher
EF English First
08.2019 - 03.2022
- Designed and delivered tailored lessons for adult learners focusing on real-world English use.
Independent Contractor Teacher (Online)
SayABC
10.2018 - 03.2021
- Taught English to young learners using interactive, game-based learning strategies.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Adapted teaching methods and materials to meet students' varying needs.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
Team Member
Pizza Hut
10.2014 - 02.2021
- Assisted customers, handled cash transactions, prepared food, and maintained service standards.
- Cultivated warm relationships with regular customers.
- Used proper techniques to prepare food and ingredients.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
B.A. - History
University of South Florida
01.2016
Associate of Arts - Liberal Arts
Hillsborough Community College
01.2013
TEFL Certification - undefined
myTEFL
01.2016
Skills
- Problem-solving
- Reading comprehension
- Service upselling
- Professional telephone demeanor
- Adaptability and flexibility
- Microsoft outlook
- Cultural awareness
Awards
Dean's List - University of South Florida, Dean's List - Hillsborough Community College
WEBSITE, PORTFOLIO AND PROFILES
linkedin.com/in/marissaalleyne-7a85133a
Timeline
Freelance Teacher
EF English First
11.2023 - Current
Customer Service Representative
Quality Plus Cleaning Services
03.2023 - 03.2024
Freelance Teacher
EF English First
08.2019 - 03.2022
Independent Contractor Teacher (Online)
SayABC
10.2018 - 03.2021
Team Member
Pizza Hut
10.2014 - 02.2021
TEFL Certification - undefined
myTEFL
B.A. - History
University of South Florida
Associate of Arts - Liberal Arts
Hillsborough Community College
Similar Profiles
Aryagandhi PalembanganAryagandhi Palembangan
ESL Teacher at EF English FirstESL Teacher at EF English First
Nomathamsanqa ZonoNomathamsanqa Zono
Senior Teacher at EF English FirstSenior Teacher at EF English First
TATIANA PARREIRA ADAIRTATIANA PARREIRA ADAIR
TEFL/ TESOL Online Teacher at EF English LiveTEFL/ TESOL Online Teacher at EF English Live
Jeremy KellerJeremy Keller
Section Chief at US Air Force- Dept. of DefenseSection Chief at US Air Force- Dept. of Defense
Holly AntunesHolly Antunes
Guest Service Agent, Host, Coordinator, Trainer at Walt Disney World ResortGuest Service Agent, Host, Coordinator, Trainer at Walt Disney World Resort