Marissa James
Burnsville,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
IAM Platform Owner
Jack Link's Protein Snacks
04.2022 - Current
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated protective service operations with other emergency response agencies.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Evaluated security systems and procedures to identify areas for improvement.
- Responded swiftly to security incidents and effectively resolved security issues.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Supervised team of 2 security personnel during shift.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Introduced new methods, practices, and systems to reduce turnaround time
- Put together realistic budgets based upon costs and fees for successfully operating business
Security System Administrator
Jack Link's Protein Snacks
03.2021 - 04.2022
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed onboarding and offboarding of employees.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Completed reports detailing network and systems performance and downtime issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Developed security metrics and technical analysis to give insight into performance and trends
- Created policies and procedures for emerging security technologies and proposals
Senior Support Specialist
Jack Link's Protein Snacks
03.2018 - 03.2021
- Developed and implemented training initiatives for new hires.
- Analyzed and developed service goals for in-bound call center.
- Tracked KPIs and created continuous improvement plans.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
- Developed and implemented training initiatives for new hires
- Diagnosed and troubleshot hardware, software and network issues
- Researched and identified solutions to technical problems
Service Desk Analyst Level 2
Royal Bank Of Canada
05.2017 - 03.2018
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone, chat and email platforms.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Diagnosed and troubleshot hardware, software and network issues.
Service Desk Analyst
Apex Systems For Royal Bank Of Canada
05.2016 - 05.2017
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone, chat and email platforms.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Generated reports to track performance and analyze trends.
Customer Support Specialist/IT Support Level 1 & 2
AE Innovative Systems
11.2011 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Maintained response times to support business continuity.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
Education
CISSP Certification -
ISC2
07.2022
Course Completed - CISSP Course
ISC2
2022
Course Completed -
FRSecure CISSP Mentor Program
2021
Bachelor of Arts - Liberal Arts
University of Houston
Houston05.2005
Skills
- Security Vulnerability Assessment
- Training Materials
- Cyber Security Awareness Training & Education
- Data Encryption
- Regulatory Compliance and Documentation
- Password Management
- Self-Motivated
- Multitasking Abilities
- Malware Analysis
- Security Recommendations
- Time Management
- Video Surveillance Systems
- Microsoft Office
Timeline
IAM Platform Owner
Jack Link's Protein Snacks
04.2022 - Current
Security System Administrator
Jack Link's Protein Snacks
03.2021 - 04.2022
Senior Support Specialist
Jack Link's Protein Snacks
03.2018 - 03.2021
Service Desk Analyst Level 2
Royal Bank Of Canada
05.2017 - 03.2018
Service Desk Analyst
Apex Systems For Royal Bank Of Canada
05.2016 - 05.2017
Customer Support Specialist/IT Support Level 1 & 2
AE Innovative Systems
11.2011 - 05.2016
CISSP Certification -
ISC2
Course Completed - CISSP Course
ISC2
Course Completed -
FRSecure CISSP Mentor Program
Bachelor of Arts - Liberal Arts
University of Houston
Similar Profiles
Bibiane RoosBibiane Roos
Talent Acquisition Specialist & HR Officer EMEA at Jack Link's EMEATalent Acquisition Specialist & HR Officer EMEA at Jack Link's EMEA
MARCUS MARTINEZMARCUS MARTINEZ
AUTOMATED STORAGE RETRIEVAL SYSTEM TECHNICIAN at JACK LINK'S DISTRIBUTIONAUTOMATED STORAGE RETRIEVAL SYSTEM TECHNICIAN at JACK LINK'S DISTRIBUTION
Oluwasegun Olowu-DaviesOluwasegun Olowu-Davies
Quality Control Inspector at Jack Link'sQuality Control Inspector at Jack Link's