Summary
Overview
Work History
Education
Skills
Certification
Availability
Timeline
Generic

Marissa Jilot

Auburn,CA

Summary

Dynamic and motivated professional, excelling in high-volume service and customer satisfaction. Proven ability to enhance guest experiences and contribute to a positive, successful work environment. Skilled in POS software, I thrive in team environments and consistently exceed expectations in all tasks assigned to me. I’m seeking an opportunity to contribute my skills while continuing to grow and learn in a dynamic workplace.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host/Busser/Server

Piadina & High Bar @ Hotel SLO
08.2024 - Current
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Managed reservation system to optimize seating arrangements and minimize wait times.
  • Collaborated with kitchen and bar staff to ensure timely service delivery.
  • Maintained cleanliness and organization of front-of-house areas to promote a welcoming atmosphere.
  • Delivered exceptional customer service by promptly addressing guest inquiries and requests.

Spa Consultant

California Sun
03.2024 - 07.2024
  • Greeted customers, answered general questions, and directed them to appropriate locations.
  • Handled payment processing and provided customers with receipts, proper bills, and change.
  • Completed a two-week training course and exam.
  • Informed guests of machine safety and operation.
  • Educated guests on products and services applicable to their goals.
  • Created relationships with guests to ensure a positive experience and long-term business.
  • Effectively cleaned and sanitized rooms as used.
  • Completed closing tasks, including sweeping, mopping, organizing, and sanitizing beds and bathrooms.

Education

Associate of Science - Business Administration

Cuesta College
San Luis Obispo, CA

Skills

  • Customer service
  • Time management
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Professionalism
  • Multitasking
  • High-Volume service
  • Cleanliness and organization
  • POS software

Certification

  • Food Handler Certification
  • First Aid and CPR

Availability

  • Sunday - Saturday: All day

Timeline

Host/Busser/Server

Piadina & High Bar @ Hotel SLO
08.2024 - Current

Spa Consultant

California Sun
03.2024 - 07.2024

Associate of Science - Business Administration

Cuesta College

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Marissa Jilot