Marissa Jimenez
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Carcierge
Go Rentals
Dallas, TX
07.2023 - Current
- Is hospitality minded & understands first-class service.
- Is comfortable & professional with high-profile guests.
- Is ready to learn, create, & collaborate with a fun team of people.
- Has experience in driving and customer service skills.
- Welcome customers upon entrance and confirms reservations.
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
- Understand customers' needs and provide them with personalized solutions by suggesting additional services.
- Understands how to answer the phone to make reservations, take and distribute messages or mail and redirect calls.
- Acknowledges how to respond to complaints and find the appropriate solution skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Inbound Stower
Amazon FC
Dallas, TX
09.2022 - 12.2022
- Responsible for scanning a product and appropriately placing it to the right shelf for customer's consumption.
- Inspecting the item for any defects and escalating damaged items to the supervisor ensuring adequately labeled products.
- Operating essential store equipment.
- Adhering to the sanitary standards of the working area.
- Ability to have excellent time-management skills and the ability to multitask.
- Ensured that all items were properly labeled and stored in their designated locations.
- Inspected material handling equipment for any damages before use.
- Scanned barcodes on products to ensure accurate tracking of inventory levels.
- Identified damaged goods received as part of the shipment process and reported them accordingly.
- Picked customer orders to sort, pack and prepare orders for shipment.
- Sealed boxes and cases with filling and taping equipment.
- Working in a fast-paced environment.
Kitter
Heilind Electronics
Visalia, CA
12.2020 - 08.2022
- Fill customer orders as assigned by picking, scale counting, packing, or shipping material.
- Generated appropriate labels for product identification and/or mark materials with identifying information.
- Prepared parcels for shipment in accordance with Heilind and customer specifications to prevent damage, ensure preservation, and accurate identification.
- Participated in company sponsored training and process improvement activities.
- Pursued continuous improvement through training and process improvement.
- Complied with all applicable elements of the Company’s Quality Management System.
- Maintained a clean, safe, and organized work area.
- Checked incoming shipments for accuracy and quality control.
- Processed orders, including picking, packing, wrapping, labeling and shipping items.
- Maintained a clean work environment by following safety protocols and guidelines.
- Inspected outgoing packages for completeness and accuracy before shipping them out.
- Created reports using computer software to track inventory levels, sales trends and customer data.
- Utilized RF scanner technology for order fulfillment operations.
- Interpreted product assembly instructions from blueprints and manuals.
Team Member
McDonald’s
Hanford, CA
02.2020 - 08.2020
- Performs order processing – takes accurate food orders from guests in a fast and timely manner.
- Responsible for preparing all of McDonald’s varieties, following established procedures.
- Performed housekeeping duties to keep the facility and equipment clean and inviting.
- Participated actively with other crew members and managers to meet sales targets during your shift
- Ensured items were well stocked.
- Gave genuine attention to every guest, treating them with genuine friendliness and care.
- Ensured fast and timely food service to guests, adhering to McDonald’s food safety guidelines.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Addressed customer needs, responding to specific requests.
- Processed and retrieved customer special orders.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Assisted in the training of new employees.
Teachers Assistant
West Hills Community College
Coalinga, CA
06.2015 - 07.2016
- Getting the classroom ready for lessons and projects.
- Facilitated small group instruction and activities for students of varying abilities.
- Helping teachers to plan learning activities and complete records.
- Supporting teachers in managing class behavior.
- Supervising group activities.
- Clearing away materials and equipment after lessons.
- Helping with outings and sports events.
- Carrying out administrative tasks.
- Provided individualized assistance to students with special needs in the classroom.
- Grading assignments as well as projects.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
Education
Associates Degree: Liberal Arts: Math and Science -
West Hills Community College
05.2021
Diploma -
Coalinga High School
06.2018
Skills
- Communication: Positive customer service skills Deals with internal and external customers at all levels via telephone and email to ensure successful communication through active listening and thoughtful questions
- Problem Solving: Resolves in-depth queries in a methodical manner, independently and with internal and external business partners, to find appropriate resolutions and efficiencies
- Team Player: Enjoys sharing knowledge and encouraging the development of others
- Planning and Organizing: Refined planning and organizing skills that balance work, team support, and responsibilities in a timely and professional manner
- Systems Knowledge: Experience in preparing and analyzing reporting data for management accurately and to timescales
- Customer Service: The ability to understand another person's emotions and perspective The ability to deal with frustrated, confused, or upset customers
- Positive language: The ability to stay positive, even when customers are angry, frustrated, or defeated
- Organization and Time Management: Being able to plan accordingly especially with reservations and staying on top of business during the busier season
- Team Management: Experience in being a team lead when management is off schedule and guiding the team to their duties
Accomplishments
- Presidential Scholarship obtained in High School towards West Hills Community College.
Timeline
Carcierge
Go Rentals
07.2023 - Current
Inbound Stower
Amazon FC
09.2022 - 12.2022
Kitter
Heilind Electronics
12.2020 - 08.2022
Team Member
McDonald’s
02.2020 - 08.2020
Teachers Assistant
West Hills Community College
06.2015 - 07.2016
Associates Degree: Liberal Arts: Math and Science -
West Hills Community College
Diploma -
Coalinga High School