Marissa Jimenez
Hutto
Summary
Motivated professional with expertise in customer service, communication, and leadership. Demonstrated success in building strong customer relationships and enhancing engagement. Experienced in managing high-volume call center operations, ensuring compliance, and maintaining accurate documentation. Seeking opportunities to leverage strong multitasking and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Self- Employed
Eyelash Technician (Part time)
Phoenix / Hutto
05.2023 - Current
- Provided eyelash extension services to clients on a scheduled basis.
- Managed appointment scheduling and client communication effectively.
- Balanced childcare responsibilities while operating independently.
- Maintained high sanitation standards to ensure customer satisfaction and repeat clientele.
Career Break
Stay At Home Mom
Phoenix / Hutto
03.2023 - Current
- Managed daily routines and developmental needs as primary caregiver for my child.
- Coordinated feeding schedules, naps, playtime, and medical appointments efficiently.
- Maintained organized household schedule while balancing various responsibilities.
- Demonstrated effective time management, organization, and multitasking skills in caregiving tasks.
Call Center Representative
TransPerfect
Phoenix
08.2022 - 01.2023
- Managed inbound customer calls for vehicle recall campaign, ensuring compliance with guidelines.
- Verified customer information by collecting and confirming full VIN numbers as needed.
- Delivered tailored recall information based on specific vehicle types for effective communication.
- Maintained professionalism and accuracy throughout each interaction to uphold company standards.
Call Center Representative / Dispatcher
SMS Assist
Phoenix
04.2022 - 07.2022
- Managed high-volume inbound calls for residential maintenance service requests.
- Assisted customers with plumbing, roofing, doors, and home repair inquiries.
- Reviewed work orders to verify completion and provided clients with accurate updates.
- Promoted to Dispatcher within two months due to performance and reliability.
- Coordinated schedules between customers and service providers, including plumbers and technicians.
- Conducted outbound calls to confirm availability and secure service appointments.
- Achieved daily outbound call targets while maintaining high standards of professionalism.
- Ensured effective communication between clients and service teams for timely job completion.
Customer Care Specialist
Specialized Loan Servicing
Tempe
08.2018 - 11.2021
- Handled 45-50 inbound calls daily, delivering prompt assistance to customers.
- Executed outbound calls via automated dialer for targeted marketing campaigns.
- Resolved customer service inquiries regarding escrow, PMI, payoffs, and payments.
- Collaborated with cross-functional teams to improve customer experience.
- Utilized technology and partnerships to promote self-service options for customers.
Experience Manager
Little Caesars
Phoenix
06.2014 - 07.2018
- Managed a team 8 crew members
- Ensure Store Goals are achieved
- Provided crew with the training and skill set necessary
- Validating daily inventor; placing orders
- Check and Balance registers at open and close
- Remain compliant with all Store guidelines
Education
Phoenix College
Phoenix01.2018
Diploma -
Maryvale Highschool
Phoenix01.2017
Skills
Analytical skills
Creative thinking
Oral and written communication
Customer service
Organizational skills
Multi-tasking
Call handling
Dispatch coordination
Scheduling
Data entry
Documentation management
Script adherence
Compliance management
Client communication
Problem resolution
Independent work
Team collaboration
Timeline
Self- Employed
Eyelash Technician (Part time)
05.2023 - Current
Career Break
Stay At Home Mom
03.2023 - Current
Call Center Representative
TransPerfect
08.2022 - 01.2023
Call Center Representative / Dispatcher
SMS Assist
04.2022 - 07.2022
Customer Care Specialist
Specialized Loan Servicing
08.2018 - 11.2021
Experience Manager
Little Caesars
06.2014 - 07.2018
Phoenix College
Diploma -
Maryvale Highschool