Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Jones

Decatur,GA

Summary

Operations Manager with 19 years experience. Areas of expertise includes Customer Service, Conflict Resolution, Receiving Customer Information, and Multitasking

Knowledgeable in management with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage stores efficiently and resolve issues promptly. Demonstrated strength in communication skills, implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

22
22
years of professional experience

Work History

Cashier/ Photo Lab Supervisor/ Shift Supervisor/Operations Manager

CVS/ Pharmacy
06.2006 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Welcomed customers and helped determine their needs.
  • Learned duties for various positions and provided backup at key times.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Built relationships with customers to encourage repeat business.
  • Answered questions about store policies and addressed customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Processed refunds and exchanges in accordance with company policy.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Troubleshot equipment to reduce service calls and downtime.
  • Oversaw loading and unloading of packages in warehouse.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Cashier/ Photo Technician

CVS/ Pharmacy
03.2005 - 03.2006
  • Maintain a register while also maintaining the photo lab
  • Count and distribute money, provide excellent customer service, process and develop film, and stock the shelves
  • Kodak Certified
  • Changed water and air filters on photo equipment to keep equipment in optimum condition.
  • Handled negative and photo processing, typically exceeding [Number] prints per week.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Utilized problem-solving techniques to resolve issues with photographic processing machines.
  • Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Updated tags, displays and signage for special promotions.
  • Assisted with operation of photographic processing machines and equipment to produce images and prints.
  • Set up and calibrated photographic processing equipment for optimal performance.
  • Developed film and produced prints according to customer specifications.
  • Managed escalated customer orders to meet aggressive deadlines and special orders.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Processed and handled film, negatives and prints in accordance with quality standards.
  • Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
  • Developed and processed film and picture CDs and restored photos using [Software].
  • Conducted regular equipment maintenance checks to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.

Cashier

CVS/ Pharmacy
05.2004 - 03.2005
  • Manage money, provide excellent customer service, help customers in any way that I can within the CVS Pharmacy Guidelines, and stock the shelves
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Stocked, tagged and displayed merchandise as required.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Dietary Aide

Manor Care
08.2002 - 05.2004
  • Prepare breakfast, lunch, and dinner for patients based on their diets
  • Make sure each patients meal is prepared and received on time
  • Make sure the kitchen is up to code with the States guidelines
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.

Education

Associate of Social Science - Sociology

Jacksonville University
2800 University Blvd N, Jacksonville FL 32211
01.2008

High School Diploma -

McNair High School
1804 Bouldercrest Rd Atlanta, GA. 30316
05-2004

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash handling and management
  • Customer Relations
  • Written and verbal communication
  • Organizational abilities
  • Conflict Resolution
  • Decision Making Aptitude
  • Loss Prevention
  • Team Leadership
  • Complex Problem-Solving

Timeline

Cashier/ Photo Lab Supervisor/ Shift Supervisor/Operations Manager

CVS/ Pharmacy
06.2006 - Current

Cashier/ Photo Technician

CVS/ Pharmacy
03.2005 - 03.2006

Cashier

CVS/ Pharmacy
05.2004 - 03.2005

Dietary Aide

Manor Care
08.2002 - 05.2004

Associate of Social Science - Sociology

Jacksonville University

High School Diploma -

McNair High School

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