Marissa J. Petersen
Hagerstown,MD
Summary
My career objective is to obtain a position that will offer opportunities to continue to develop and enhance my professional skills in all aspects of my work. I am accustomed to accepting responsibility that comes with new challenges and I am capable of working with people at all levels. I am a self-starter and have a personal dedication to succeeding at all new tasks that I undertake, which helps me to work independently to handle a variety of assignments simultaneously and follow them through to completion. My ability to learn the functions of new assignments quickly enables me to excel in employment opportunities.
Overview
14
14
years of professional experience
Work History
Data Entry Keyer
Direct Mail Processors, Inc.
Hagerstown, MD
08.2022 - 03.2025
- Entered data accurately into company databases and spreadsheets.
- Processed high volumes of paperwork within established deadlines.
- Assisted in training new staff on data entry procedures and systems.
- Provided support to team members in regards to questions or issues.
- Identified, corrected, and reported data entry errors.
- Maintained requirements by following data programs and procedures.
In Home Caregiver
Home Instead Senior Care
Frederick, MD
10.2019 - 06.2021
- Prepared meals tailored to individual dietary needs and preferences.
- Documented daily care activities and changes in client conditions.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Assisted with personal care routines such as toileting, bathing, dressing and grooming.
- Accompanied clients to doctors' appointments and other trips outside home.
- Assisted patients with ambulation and mobility.
Mail Processing Consolidator
Merkle Inc.
Hagerstown, MD
07.2016 - 07.2018
- Process mail donations that come in through the mail.
- Properly cage and consolidate donations using work instructions giving for each particular client to ensure they are processed to expectations.
- Handled cash, checks and credit card information.
- Ensured all information and amounts matched correctly when consolidated to ensure accuracy.
Call Center Representative
Spherion Staffing LLC - Wells Fargo Home Mortgage
Frederick, MD
10.2014 - 02.2016
- Answered inbound calls from authorized and unauthorized third parties regarding Real Estate Owned properties and property preservation services needed.
- Maintained records of caller interactions, comments and complaints.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Accessed homeowner’s mortgage account with sensitive information and utilized other databases for status and updates.
Customer Service Call Center Representative
First Data Merchant Services
Hagerstown, MD
10.2012 - 03.2014
- Assisted customers with inquiries and issues related to payment processing.
- Answered incoming customer calls promptly, providing courteous and professional service.
- Followed up with customers on open cases as needed to ensure satisfaction was achieved.
- Maintained detailed records of each customer interaction in the system.
- Resolved customer complaints quickly and efficiently.
Resident Aide
Broadmore Senior Living
Hagerstown, MD
07.2011 - 12.2011
- Assisted residents with toileting, bathing, dressing, and grooming.
- Performed light housekeeping duties such as laundry, changing linens, and collecting trash.
- Assisted residents with mobility and facility transfers.
- Supported daily living activities by serving meals, feeding, ambulating and positioning patients.
- Documented all task completed, patient's behavior, vital signs and condition at the end of each shift.
Education
General Studies -
Hagerstown Community College
Hagerstown, MDHigh School -
Williamsport High School
Williamsport, MD 08.2007 - 06/2010
Skills
- Data entry
- Fast typing speed
- Microsoft Office proficiency
- Time management
- Attention to detail
- Accuracy
- Self-motivation
- Customer service
- Caregiving
- Personal care
- Meal preparation
- Housekeeping
- Organizational skills
- Problem-solving
- Adaptability
- Teamwork
Timeline
Data Entry Keyer
Direct Mail Processors, Inc.
08.2022 - 03.2025
In Home Caregiver
Home Instead Senior Care
10.2019 - 06.2021
Mail Processing Consolidator
Merkle Inc.
07.2016 - 07.2018
Call Center Representative
Spherion Staffing LLC - Wells Fargo Home Mortgage
10.2014 - 02.2016
Customer Service Call Center Representative
First Data Merchant Services
10.2012 - 03.2014
Resident Aide
Broadmore Senior Living
07.2011 - 12.2011
High School -
Williamsport High School
08.2007 - 06/2010
General Studies -
Hagerstown Community College