Marissa Kennedy
Dallas,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Talent Acquisition Specialist
Qualified Staffing Services
01.2018 - Current
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
Administrative Assistant
North Georgia Staffing
06.2013 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
UPS Customer Center
03.2011 - 06.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Store Associate
Justice Tween Brands
06.2011 - 05.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Georgia Highlands College
Dallas, GA 08.2012 - 05.2016
High School Diploma -
North Paulding High School
Dallas, GA05.2013
Skills
Multi-Line Phone Systems
Onboarding Processes
Administrative Support
Time Management
Customer and client relations
Computer Proficiency
Documentation and Recordkeeping
Microsoft Office Suite
Documentation And Reporting
Meticulous attention to detail
Accounting Support
Professional Communication
Certification
CSP, Certified Staffing Professional
Timeline
Talent Acquisition Specialist
Qualified Staffing Services
01.2018 - Current
Administrative Assistant
North Georgia Staffing
06.2013 - 01.2018
Georgia Highlands College
08.2012 - 05.2016
Store Associate
Justice Tween Brands
06.2011 - 05.2013
Customer Service Representative
UPS Customer Center
03.2011 - 06.2013
High School Diploma -
North Paulding High School
CSP, Certified Staffing Professional
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