Marissa Kritzeck
Saint Cloud,MN
Summary
I am a caring, hardworking, reliable employee, excelling at customer service as well as the ability to navigate any workplace environment with character, compassion, consistency, and discipline. I have over 20 years of experience in the food and beverage industry, as well as the customer service industry. I bring experience and knowledge along with the capacity to multitask and problem solve within the framework of expected standards and guidelines.
Overview
16
16
years of professional experience
Work History
Bartender
Northern Oaks Events
06.2023 - Current
- Serve high customer volumes during special events such as weddings and additional group gatherings.
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Perform opening and closing duties, stocking and preparing bar before and after shift, working with POS system throughout and after shift, assisting with all other needs of event center and guests throughout and after shift.
Server
Ultimate Sports Bar and Grill
09.2008 - Current
- Serve food and beverages promptly with focused attention to customer needs. Multi task on a consistent basis and have the ability to shift direction and focus as needed to meet business and customer needs.
- Working with a POS system to place orders, manage bills, and troubleshoot.
- Work both independently and collaboratively to provide the best and most efficient customer service and experience for guests.
- Maintaining a safe, clean, positive workplace environment.
Preschool Aide
St. Katharine Drexel Catholic School
08.2023 - 05.2024
- Maintained a safe and nurturing environment for preschoolers, fostering their growth and wellbeing.
- Contributed to a positive classroom culture by modeling respect, empathy, and cooperation among students.
- Assisted with outdoor recess activities and lunchtime responsibilities and tasks. Ensured safety and implemented appropriate requirements and guidelines throughout playtime and lunchtime daily.
Childcare Assistant
St. Cloud Area Family YMCA
02.2015 - 11.2019
- Supervised free play and other activities to keep children safe.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Organized and supervised special events such as birthday parties.
- Worked with management software such as Daxko to provide an efficient check in/check out process and communicate with YMCA members regarding child needs and membership details.
Education
History
St. Cloud State University
St. Cloud, MN05.2010
Skills
- Strong multitasking abilities
- Excellent customer service skills
- Strong knowledge of food and beverage industry
- Highly reliable
- Longterm experience working with various POS systems
Additional Information
In addition to work experience I have also been very involved with St. Katharine Drexel, serving on parent councils, assisting with the annual fish fry and Mayfest, and volunteering with various other annual activities.
I also spend time volunteering at the Centracare Archives, helping to manage their physical and digital collections through data input, digitizing images, researching, and assisting with any additional needs that arise on a regular basis.
Timeline
Preschool Aide
St. Katharine Drexel Catholic School
08.2023 - 05.2024
Bartender
Northern Oaks Events
06.2023 - Current
Childcare Assistant
St. Cloud Area Family YMCA
02.2015 - 11.2019
Server
Ultimate Sports Bar and Grill
09.2008 - Current
History
St. Cloud State University