Marissa Leggitt
Indianapolis,IN
Summary
Multi-skilled individual with valuable experience in the workforce. Works phenomenal in customer service and easily communicates with others. Has a great sense of teamwork and collaborates nicely with associates. Approaches conflict excellently and quickly finds a solution to problems. Very hardworking individual and is dedicated to their work. A college undergraduate student studying organizational leadership and supervision, Capable of any task asked of them and eager to help. Goal-oriented employee that will accomplish the duty's given to them with excellent time management.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Dick's Sporting Goods, Inc
09.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
Lead Sales Associate
Dollar General
05.2023 - 07.2023
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Signed for incoming shipments in manager's absence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
- Maintained store and maintained appearance.
Front Desk Assistant
IUPUI Housing and Resident Life
01.2023 - 05.2023
- Implemented process improvements to increase efficiency of administrative tasks.
- Answered telephones to route caller to appropriate individual or address general questions.
- Greeted visitors upon arrival and directed guests to appropriate facility locations.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Evaluated negative situations and took alternate courses of action to avoid conflict.
- Date-stamped, sorted, and racked incoming mail and messages.
Crew Team Member
McDonald's
10.2019 - 07.2020
- Greeted customers and cultivated positive experiences in line with company standards.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
Bachelor of Science - Organizational Leadership and Supervision
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2026
Certificate - Human Resources Management
Indiana University - Purdue University Indianapolis
Indianapolis, IN12.2024
High School Diploma -
Monrovia High School
Monrovia, IN05.2022
Skills
- Clear Communication
- Teamwork and Collaboration
- Multitasking and Organization
- Adaptability
- Customer Relations
- Attention to Detail
- Problem Solving
- Time Management
- Money Handling
references
Frankie Dodson - Administrative Assistant
Going Going Gone - Supervisor
Frankiedodson@dcsg.com
-
Quinn Weikel - Assistant Program Manger
IUPUI Housing and Resident Life - Employer
(260) 227 - 1547
-
Abby Fralich - Assistant Resident Life Coordinator
IUPUI Housing and Resident Life - Supervisor
(317) 498 - 6964
Timeline
Retail Sales Associate
Dick's Sporting Goods, Inc
09.2023 - Current
Lead Sales Associate
Dollar General
05.2023 - 07.2023
Front Desk Assistant
IUPUI Housing and Resident Life
01.2023 - 05.2023
Crew Team Member
McDonald's
10.2019 - 07.2020
Bachelor of Science - Organizational Leadership and Supervision
Indiana University - Purdue University Indianapolis
Certificate - Human Resources Management
Indiana University - Purdue University Indianapolis
High School Diploma -
Monrovia High School
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