Marissa Lerma
Anthony,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Senior Resident Assistant
New Mexico State University Housing Department
08.2024 - 05.2025
- Contributed to the development of training materials and resources for future Resident Assistants, sharing personal insights and experiences to enhance learning outcomes.
- Performed administrative duties such as coordinating RA duty rotations, maintaining office schedules, tracking staff leave approvals, updating shift assignments, and assisting with tasks delegated by the supervisor
- Served as a primary resource and community leader for 35–50 residents, addressing concerns, enforcing policies, and fostering an inclusive living environment.
- Boosted retention rates by creating engaging initiatives that encouraged students to remain on-campus during their tenure at the university.
- Upheld strict adherence to university policies by enforcing rules consistently across all resident and staff interactions.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Provided crisis management and intervention during emergency situations.
- Facilitated emergency response efforts as needed, ensuring the safety of all residents and staff during crisis situations.
Residential Assistant (RA)
New Mexico State University Housing Department
08.2022 - 08.2024
- Served as a primary resource and community leader for 35–50 residents, addressing concerns, enforcing policies, and fostering an inclusive living environment.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Documented student concerns and followed up with students after confrontations.
- Increased resident retention rates by fostering positive relationships between staff and residents through effective communication strategies.
- Assessed potential safety hazards regularly throughout the property grounds and initiated appropriate corrective measures as needed.
- Upheld all university and residence hall rules, regulations, and policies.
- Provided crisis management and intervention during emergency situations.
Summer Food Service Helper
Anthony ISD
06.2022 - 07.2022
- Assisted kitchen staff with meal preparation and ensured accurate delivery of orders for improved customer experience.
- Adhered to all company policies regarding food handling procedures, leading to consistent compliance with health regulations.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Implemented hygiene standards by consistently sanitizing work surfaces and equipment, resulting in a clean and safe environment for food handling.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained a well-organized workspace, contributing to a seamless food preparation process and timely order fulfillment.
Education
Bachelor of Science - Biology
New Mexico State University
Las Cruces, NM05.2025
Skills
- Policy enforcement
- Conflict mediation
- Time management
- Critical thinking
- Documentation and reporting
- Crisis intervention
- Administrative support
- Data confidentiality
- Problem-solver
- Attention to detail
- Organizational skills
- Adaptability and flexibility
Timeline
Senior Resident Assistant
New Mexico State University Housing Department
08.2024 - 05.2025
Residential Assistant (RA)
New Mexico State University Housing Department
08.2022 - 08.2024
Summer Food Service Helper
Anthony ISD
06.2022 - 07.2022
Bachelor of Science - Biology
New Mexico State University
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