Marissa Linderman
Middletown,DE
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring evidence-based, trauma-informed, compassionate mental healthcare.
Overview
12
12
years of professional experience
Work History
Director of Advocacy
Unsilenced
05.2022 - Current
- Provided leadership, guidance and support to my team members and other directors.
- Lobbied for federal and state legislation in Washington, D.C. to protect youth from institutional child abuse in congregate care settings, including The Stop Institutional Child Abuse Act (SICAA).
- Referred struggling youth and their families to community-based resources and organizations to meet treatment needs.
- Monitored project performance and outcomes for successful delivery of services to at-risk youth and provided support to their families.
- Advocated for the protection of youth placed in the foster care system, juvenile justice system, and children placed in congregate care from United States border detention centers.
- Gave presentations at community events to promote evidence-based, trauma-informed, and compassionate mental healthcare.
- Partnered with national organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs within communities.
- Developed and implemented training programs for staff.
- Collaborated with community members to develop and implement mental health service initiatives.
- Researched best practices and developed strategies to promote greater health, educational, and career outcomes for youth struggling with trauma, mental illness, and disabilities.
- Implemented strategies to increase public awareness of how to prevent institutional child abuse and how to utilize community-based resources for youth struggling with mental health crises.
- Spearheaded projects to help unhoused survivors of institutional child abuse obtain social mobility.
- Advocated for the disabled community to make mental health treatment more accessible.
- Created initiatives to help LGBTQIA+ youth receive mental healthcare that affirmed their gender and sexuality.
- Promoted equality in mental healthcare for BIPOC youth with trauma, mental illness, and disabilities.
Real Estate Assistant
Coldwell Banker - The West Oak Team
01.2017 - 01.2019
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Assisted clients in home staging and overall preparation for real estate sales process.
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Implemented strategies to optimize successful closing of real estate transactions.
- Prepared and distributed weekly reports on real estate market trends to inform clients and agents.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Opera Singer
Freelance
01.2012 - 01.2017
- Studied for over two decades with Maestro Franco Bertacci, critically-acclaimed Soprano, Nadine Robinson, and master Vocal Coach and Baritone, Charles Schneider.
- Generated singing exercises to develop voice.
- Developed my voice as a dramatic mezzo-soprano.
- Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.
- Observed choral leaders or prompters for cues or directions in vocal presentations.
- Practiced vocal exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.
- Studied scores at length to learn music in detail and develop suitable interpretations.
- Achieved desired tonal and harmonic balance by communicating clearly with musicians.
- Selected appropriate pieces to meet performance needs and showcase skills.
- Interpreted and modified music to personalize performances.
- Used printed text and musical notations to memorize musical selections and routines.
- Applied knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintain audience interest.
Legal Administrative Assistant
Law Office Of Rinaldo Forzani, III
01.2013 - 03.2016
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Reviewed wide-ranging contracts and agreements and summarized terms for easy assessment.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Organized documents to manage paper and electronic filing systems of clients.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Created spreadsheets to track client progress and document billable hours.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
Server
The Ridge Tavern
04.2011 - 05.2013
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Ridge High School
Basking Ridge, NJ06.2011
Skills
- Mental Health Advocacy
- Youth Rights Activism
- Direct Operations
- Team Development/Management
- Patient Advocacy
- Strong Interpersonal Skills
- Conflict Deescalation
- Self-Motivated
- Outstanding Organizational Skills
- Generating Reports/Accuracy in Documentation
- Community Outreach Programs
- Public Relations
- Optimize Staff Performance
Timeline
Director of Advocacy
Unsilenced
05.2022 - Current
Real Estate Assistant
Coldwell Banker - The West Oak Team
01.2017 - 01.2019
Legal Administrative Assistant
Law Office Of Rinaldo Forzani, III
01.2013 - 03.2016
Opera Singer
Freelance
01.2012 - 01.2017
Server
The Ridge Tavern
04.2011 - 05.2013
High School Diploma -
Ridge High School