Marissa L. Montes

• Proactively develop and implement new solutions that positively impact business operations and efficiency.
• Assist in training and onboarding new employees, ensuring they meet company standards and expectations.
• Work closely with customers across multiple channels to address concerns and improve overall satisfaction.
• Build and maintain strong relationships with existing partners to enhance business opportunities and maximize company resources.
• Track and analyze key business metrics to drive informed decision-making and operational improvements.
• Develop and refine administrative processes to improve workflow and task efficiency.
• Act as a liaison between departments to facilitate communication and collaboration.
• Ensure compliance with company policies and industry regulations while maintaining high operational standards.
• Provide high-level administrative support, including scheduling, reporting, and data analysis.
• Identify and resolve challenges through strategic problem-solving and process optimization.

· Maintained sales metrics above goal 7 months in a row

· Executed new plans for maintaining and retaining customer satisfaction

· Trained and developed new team members to meet company standards

• Lead and mentor a team to consistently achieve and exceed sales goals.
• Track and analyze monthly sales metrics to ensure branch success and identify areas for improvement.
• Maintain a customer service score of 85% or higher over a 3-month period through excellent customer engagement and support.
• Develop and implement strategies to drive sales performance and enhance customer satisfaction.
• Train and coach employees to meet company standards and improve overall team effectiveness.