Marissa Lopez
Summary
New-grad Registered Nurse (RN) with progressive experience in delivering dedicated and compassionate care. Experienced in a variety of clinical settings such as progressive care units. Seeking to provide high quality patient care as a registered nurse through the combination of recent nursing education and field experience.
Overview
6
6
years of professional experience
Work History
RN
Shea Post Acute Rehabilitation Center
07.2024 - Current
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Patient Care Coordinator and Front Desk Representative
2nd Chance Treatment Center
04.2023 - 09.2023
- Scheduling appointments and managing incoming office calls
- Facilitated patient-staff communications through telehealth and EMR
- Managed and maintained schedule for the nurse practitioner
- Coordinated communication between multiple providers and their patients
- Assisted with the completion of FMLA, ESA and ADA paperwork.
Advocate I, Customer Experience
Carvana
08.2021 - 01.2022
- Assisting customers through multiple stages of their buying process
- Resolving complex problems with the utilization of resources and empathy
- Educating customers about the company and buying process
- Handling escalated customer situations.
Receptionist and Technician
20/20 Image Eye Centers
10.2018 - 06.2021
- Updated and maintained daily scheduled appointments, meetings, and classes
- Organized and maintained office filing systems for important documentation for patients and doctor
- Utilized professional communication skills through phone and in-person interactions with patients, other medical prescribers, and insurance companies
- Discussed billing information with insurance companies and patients
- Gathered assessment information from patients, educated patients on pre-exam tests, performed pre-exam tests to get baseline measurements for optometrist.
Education
Bachelors of Science in Nursing -
Arizona State University
Phoenix, AZ12.2023
Bachelors of Science in Psychology -
Arizona State University
Tempe, AZ05.2018
Skills
- Critical Thinking Skills
- Patient Assessment
- EMR Systems
- Organizational Skills
- Patient Relations
- Customer Service
- Patient Care
- Reliability and Dedication
- Caring and Empathetic
- Teamwork and Collaboration
- Patient Safety
Licensure and Certifications
RN - Registered Nurse, State of Arizona Expires 04/ 2028
BLS - Basic Life Support Expires 07/ 2026
Timeline
RN
Shea Post Acute Rehabilitation Center
07.2024 - Current
Patient Care Coordinator and Front Desk Representative
2nd Chance Treatment Center
04.2023 - 09.2023
Advocate I, Customer Experience
Carvana
08.2021 - 01.2022
Receptionist and Technician
20/20 Image Eye Centers
10.2018 - 06.2021
Bachelors of Science in Psychology -
Arizona State University
Bachelors of Science in Nursing -
Arizona State University
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