Summary
Overview
Work History
Education
Skills
Timeline
Generic
MARISSA LOPEZ

MARISSA LOPEZ

SOUTH JORDAN,US

Summary

Experienced professional with over 20 years in customer service, operations, and front-facing roles across retail, education, and small business. Friendly and detail-oriented, with a strong ability to communicate clearly, stay organized, and manage high volumes of inquiries and scheduling. Skilled in handling paperwork, coordinating between departments, and maintaining accurate records with efficiency and care. Tech-savvy, flexible, and quick to learn new systems and processes. Brings a calm, solutions-based approach to fast-paced environments and a strong commitment to supporting teams, clients, and communities with professionalism and integrity.

Overview

26
26
years of professional experience

Work History

SMALL BUSINESS OWNER

HAPPY MAKERS STUDIO
06.2017 - Current
  • Oversee all aspects of studio operations, focusing on efficiency, client satisfaction, and growth.
  • Design and lead engaging, hands-on educational activities to support student learning and creativity.
  • Analyze sales and performance data to inform business decisions and identify opportunities for growth.
  • Lead marketing strategies—including social media—to expand outreach and drive consistent business development.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.

RECRUITING AND HIRING MANAGER

STEEL FEATHER FITNESS
06.2020 - 07.2023
  • Silver Sneakers affiliate – informed new hires of HIPAA agreement and other compliance protocols.
  • Managed high-volume communication with job applicants and internal teams.
  • Supported onboarding and scheduling processes, ensuring a smooth experience for all parties.
  • Maintained confidentiality and accuracy while handling sensitive employee information.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Provided timely updates and resolved concerns with professionalism and discretion.
  • Partnered with HR and executive leadership to align hiring with business goals.
  • Leveraged social media and professional networks to attract top talent.
  • Maintained accurate tracking systems and provided regular reports on staffing metrics and headcount.

PARAEDUCATOR, SPECIAL EDUCATION

MESA UNION/VENTURA UNIFIED
02.2016 - 04.2019
  • Supported individualized instruction and classroom management for students with diverse learning needs.
  • Maintained detailed documentation for 504 and IEP meetings, contributing to tailored student support.
  • Created spreadsheets, data charts, and materials to assist with lesson planning and progress tracking.
  • Fostered student communication, social skills, and independence through structured and outdoor activities.
  • Served as a key liaison between teachers, district staff, and families to ensure student success.
  • Created an all-inclusive after-school Creative Arts Sewing Program, promoting creativity, skill-building, and community among students of all abilities

STORE MANAGER

JUICY COUTURE
07.2008 - 06.2014
  • Delivered exceptional customer service while overseeing daily store operations.
  • Built and maintained a personal clientele book to drive sales and repeat business.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Handled banking, budgeting, and reporting, while analyzing sales data for performance insights.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Recruited, trained, and mentored new hires to support team growth and performance.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Executed all opening and closing procedures with accuracy and leadership.
  • Assistant Manager, Nashville location: June 2008-January 2011 Store Manager, Camarillo, CA: December 2011-June 2014

ASSISTANTMANAGER

FREE PEOPLE
01.2011 - 11.2011
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Analyzed statistical data of daily/weekly/monthly of store sales trends
  • Led team operations and sales initiatives during key leadership periods.
  • Recruited, trained, and mentored sales team and management.
  • Oversaw HR duties, banking, and store financials, ensuring smooth day-to-day operations.
  • Conducted inventory audits and maintained stock levels.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Acting Store Manager from September to November

ASSOCIATE NIGHT MANAGER

BLUE ROOSTER BAR AND GRILL
01.2009 - 11.2009
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
  • Resolved customer concerns in a timely manner to promote positive experiences and ensure repeat business.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to other customers.
  • Coordinated special events such as private parties or corporate functions to maximize revenue potential while ensuring guests satisfaction.
  • Handled marketing and promotional events.
  • Ensured compliance with local health codes, safety regulations, and company policies by conducting regular audits and inspections.
  • Managed daily operations, maintaining high standards of cleanliness, food quality, and service excellence.
  • Trained and mentored new and existing staff to achieve best practices.

WOMEN'S DEPARTMENT MANAGER

GIORGIO ARMANI
04.2007 - 05.2008
  • Led and trained the women’s department sales team to exceed performance goals.
  • Regularly reviewed sales metrics to guide team strategies.
  • Managed daily restocks, inventory control, and department presentation.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

ASSISTANT STORE MANAGER

BLUE BEE
10.2006 - 04.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.

STORE MANAGER

BETSEY JOHNSON
09.2004 - 01.2007
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

CUSTOMER SERVICE ASSOCIATE CASHIER

MCDONALD'S
06.1999 - 09.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Developed strong rapport with regular customers through friendly interactions and personalized service.
  • Maintained a clean and organized work space, ensuring a positive environment for customers.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

Education

AUTISM CERTIFICATION (AC PARAEDUCATOR) -

Ventura County Office of Education
Ventura, CA
01.2017

FASHION DESIGN -

Fashion Institute of Design and Merchandising
Los Angeles, CA
01.2005

GENERAL EDUCATION -

Buena Vista High School
Corona, CA
01.2003

Skills

  • Customer Service Excellence
  • Front Desk Operations
  • Scheduling & Registration
  • Conflict Resolution
  • Written & Verbal Communication
  • Data entry
  • Payment Processing & Billing Support
  • Organizational & Time Management
  • Recruiting and staff training and development
  • Retail operations
  • Small business operations
  • Social Media Management: Instagram, TikTok Facebook
  • Software proficiency: Microsoft Excel, Microsoft Word, Google Suite, QuickBooks, Outlook

Timeline

RECRUITING AND HIRING MANAGER

STEEL FEATHER FITNESS
06.2020 - 07.2023

SMALL BUSINESS OWNER

HAPPY MAKERS STUDIO
06.2017 - Current

PARAEDUCATOR, SPECIAL EDUCATION

MESA UNION/VENTURA UNIFIED
02.2016 - 04.2019

ASSISTANTMANAGER

FREE PEOPLE
01.2011 - 11.2011

ASSOCIATE NIGHT MANAGER

BLUE ROOSTER BAR AND GRILL
01.2009 - 11.2009

STORE MANAGER

JUICY COUTURE
07.2008 - 06.2014

WOMEN'S DEPARTMENT MANAGER

GIORGIO ARMANI
04.2007 - 05.2008

ASSISTANT STORE MANAGER

BLUE BEE
10.2006 - 04.2007

STORE MANAGER

BETSEY JOHNSON
09.2004 - 01.2007

CUSTOMER SERVICE ASSOCIATE CASHIER

MCDONALD'S
06.1999 - 09.2000

AUTISM CERTIFICATION (AC PARAEDUCATOR) -

Ventura County Office of Education

FASHION DESIGN -

Fashion Institute of Design and Merchandising

GENERAL EDUCATION -

Buena Vista High School

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