Marissa Lopez
Orlando,FL
Summary
Detail-oriented professional with over 5 years of experience in customer service and retail operations. Expertise in managing customer inquiries, insurance claims, and inventory processes. Proven ability to enhance operational efficiency through effective communication and problem-solving skills. Holds a Bachelor of Applied Science in Business Management and Organizational Leadership.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Claims Customer Service Representative
Travelers
Orlando, FL
08.2026 - Current
- Managed high-volume inbound calls to address inquiries on claims and policies.
- Assist insureds, claimants, insurance companies, medical providers, attorneys, contractors, and other parties with claim and policy inquiries.
- Provide available claim and policy information, document relevant caller information, and direct callers to appropriate claim professionals, departments, and resources.
- Verify caller and claim information and review claim files for available information and submitted documentation.
- Escalate complex service issues to claims teams and supervisors promptly.
- Provided accurate, professional customer service while efficiently managing continuous inbound calls in a fast-paced call center environment.
Sales Associate
Academy Sports + Outdoors
Orlando, FL
09.2024 - 07.2025
- Addressed customer inquiries and provided assistance, enhancing overall shopping experience and customer satisfaction.
- Managed daily retail operations, focusing on merchandising and inventory management to support team goals.
- Processed online, curbside, and in-store pickup orders using internal order management systems.
- Processed and stocked incoming merchandise, ensuring accurate inventory levels for efficient sales operations.
- Ensured accurate product pricing and placement within the apparel department.
Sales Associate
DICK'S Sporting Goods
Orlando, FL
08.2023 - 09.2024
- Greeted customers, identified needs, and recommended products to increase sales and satisfaction.
- Processed transactions and maintained point-of-sale accuracy to ensure smooth customer experiences.
- Organized and restocked merchandise to enhance product visibility and drive sales.
- Managed online order fulfillment by efficiently packing and shipping items to meet customer expectations.
- Maintained store cleanliness and compliance with visual merchandising standards.
Customer Service Representative
Elite Insurance Group
Orlando, FL
05.2019 - 07.2023
- Delivered responsive and professional customer service through phone, email, and in-person interactions, enhancing customer satisfaction.
- Collected customer information to enable agents in preparing timely insurance quotes and policy renewals.
- Processed payments, handled confidential data, and maintained compliance with company standards.
- Managed client files, financial documentation, and recordkeeping to ensure accuracy and compliance.
Education
Associate of Arts - General Business
Seminole State College
Sanford, FL08-2025
Bachelor of Applied Science - Business Management and Organizational Leadership
Seminole State College
Sanford, FLSkills
- Insurance Claim Support
- High-volume call management
- Customer Service
- Information Verification and Data Collection
- Documentation Recordkeeping
- Order processing and inventory
- Cash handling
- Retail operations and teamwork
- Microsoft Word, Excel, and PowerPoint
- Attention to Detail
- Leadership and Adaptability
- Communication and Relationship Building
- Merchandising
- Collegiate Athletics Experience (2-Year Softball Scholarship)
Certification
Technical Certificate in Financial Operations, Completed Online Course: Health and Life Insurance License (2-15)
Technical Certifications & Awards
Magna Cum Laude Academic Honors
Timeline
Claims Customer Service Representative
Travelers
08.2026 - Current
Sales Associate
Academy Sports + Outdoors
09.2024 - 07.2025
Sales Associate
DICK'S Sporting Goods
08.2023 - 09.2024
Customer Service Representative
Elite Insurance Group
05.2019 - 07.2023
Associate of Arts - General Business
Seminole State College
Bachelor of Applied Science - Business Management and Organizational Leadership
Seminole State College