Marissa Lorenz
Oral Facial Surgery Institute (OFSI)
St. Charles,MO
1
Certification
13
years of professional experience
Dependable and customer -focused professional with experience in operations, cash handling, team leadership, and event support. Known for strong communication skilled, reliability, and the ability to thrive in fast-paced environments.
Work History
Lead Surgical Assistant
7 Years 8 Months- Train and mentor new employees on office procedures, workflows, and customer service standards.
- Manage inventory and ordering of supplies to maintain efficient daily operations.
- Coordinate schedules and communication between patients, providers, hospitals, and referring offices.
- Deliver exceptional customer service while assisting patients through complex treatment processes.
- Maintain organization and efficiency in a fast-paced environment.
- Collaborate with team members to ensure smooth daily operations.
- Participate in hospital operating room cases and work closely with multidisciplinary healthcare teams.
- Recognized for dependability, attention to detail, leadership, and strong work ethic.
Assistant Manager
10 Years 2 Months- Assisted with daily operations, scheduling, and customer service.
- Handled cash transactions and payment processing for customers, leagues, and events.
- Balanced cash drawers and completed accurate end-of-day cash counts.
- Reconciled daily receipts and ensured accurate financial reporting.
- Assisted with tournaments, league operations, and special events.
- Supported staffing needs and daily facility operations.
- Assisted with opening and closing procedures.
- Maintained a clean, safe, and welcoming environment for players, coaches, parents, and visitors.
- Resolved customer concerns and maintained a positive guest experience.
- Supported team members during high-volume events and busy weekends.
Social Media Coordinator (Part-Time)
2 Years- Created and managed social media content for a local business.
- Developed marketing campaigns to increase engagement and brand awareness.
- Produced photography and promotional content.
- Maintained consistent branding and audience engagement across platforms.
Orthodontic Lab Technician
4 Years 10 Months- Maintained quality standards while working in a fast-paced environment.
- Managed multiple projects and deadlines simultaneously.
- Worked collaboratively with team members to meet operational goals.
- Demonstrated strong attention to detail and organizational skills.
Education
Associate Degree - Dental Assisting
Skills
Customer Service
Cash Handling & Reconciliation
Team Leadership
Employee Training & Mentorship
Event Operations & Support
Organization & Time Management
Communication
Problem Solving
Dependability
Teamwork
Certification
- Basic Life Support (BLS) Certification
- DAANCE (Dental Anesthesia Assistant National Certification Examination)
- Phlebotomy Certification
Timeline
Social Media Coordinator (Part-Time)
01.2019 - 01.2021Read More
Lead Surgical Assistant
Oral Facial Surgery Institute (OFSI)
12.2018 - CurrentRead More
Assistant Manager
St. Louis Youth Soccer Association
11.2014 - 01.2025Read More
Orthodontic Lab Technician
White Orthodontics
01.2014 - 11.2018Read More
Midwest Institute
Associate Degree from Dental Assisting
Read More