MARISSA LUCERO
Westminster,CO
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
11
11
years of professional experience
Work History
Community Property Manager
Woodspear Properties
08.2022 - 06.2024
- Managed property maintenance tasks for well-kept, visually appealing community.
- Increased lease renewals with proactive communication and timely resolution of tenant issues.
- Developed strong relationships with tenants, fostering a sense of belonging and promoting community cohesion.
- Negotiated favorable contracts with vendors, resulting in cost savings.
- Collaborated with local authorities to address neighborhood concerns and uphold positive relations between the property management team and surrounding community members.
- Supervised maintenance staff to ensure timely completion of work orders, maintaining a high level of resident satisfaction.
- Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties.
- Ensured compliance with all federal, state, and local housing regulations for a legally compliant property management operation.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Assistant Manager
Woodspear Properties
10.2017 - 08.2022
- Helped with scheduling vendors and delegating assignments to meet renovation deadlines and service demands.
- Helped build long term tenancy through exceptional customer service and responded to residents concerns with friendly and knowledgeable service.
- Assisted property manager in organizing and overseeing projects and renovations, planning and coordinating in-house and outsourced resources.
- Handled resident leases and effectively scheduled appointments, showings, move-ins and move-outs
- Received and processed resident payments, and updated system accounts with latest information
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
- Contacted local vendors for bid proposals
- Established strong, professional relationships with co-workers by promoting team collaboration enabling us to deliver exemplary service
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Escalated major issues to property manager for immediate remediation
- Processed security deposit refunds
- Introduced prospective tenants to types of units available and performed tours of premises
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Validated rental eligibility by using OnSite's verification process.
- Knowledgeable in Yardi
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Administrative Assistant/ Transaction Coordinator
Buy Sell Your House Corporation
08.2015 - 07.2016
- Communicated upcoming property changes with all residents
- Updated Rent Roll
- Issued Security Deposits
- Bookkeeping
- Accounts Payables/Receivables
- Composed Marketing Materials
- Kept Contract/Closing Deadlines
- Property Management
- Handled Title Escrow,
- Facilitated/Communicated Between Clients and Management,
- Transaction Coordinating from Contract to Closing.
- Maintained vendor contract and licensing expiration data.
- Maintained knowledge of office procedures and policies relating to cash reports, register checkups, deposits and checks.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using QuickBooks software.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Executive Assistant
Marcus & Millichap, 1225
01.2013 - 06.2015
- Payroll
- Bookkeeping,
- Accounts Payable/Receivable
- Composed Marketing Material
- Handled Title Escrow
- Facilitated/Communicated Between Clients and Management
- Composed Business Financials
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Organized and coordinated conferences and meetings.
- Screened calls and emails and initiated actions to respond or direct messages for executives.
Skills
- Hard Working & Self Motivated\
- Goal Oriented
- Managing Operations and Efficiency
- Accounts Payable and Accounts Receivable
- Timelines and Milestones
- Networking and relationship building
- Fair housing regulations knowledge
- Tenant relations management
- Financial reporting and analysis
- Vendor Relationship Management
- Team leadership and supervision
Timeline
Community Property Manager
Woodspear Properties
08.2022 - 06.2024
Assistant Manager
Woodspear Properties
10.2017 - 08.2022
Administrative Assistant/ Transaction Coordinator
Buy Sell Your House Corporation
08.2015 - 07.2016
Executive Assistant
Marcus & Millichap, 1225
01.2013 - 06.2015
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