Marissa Lujan
Greeley,CO
Summary
- Proficient in customer service best practices and related options. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Field Support Specialist
ChampionX
11.2021 - Current
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Increased cash flow by 50%
Paraprofessional
Dayspring Christian Academy
01.2021 - 11.2021
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Helped teacher prepare instructional material and displays.
Teaching Assistant
Trinity Lutheran School
08.2020 - 05.2021
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Front Desk Associate
IBMC College
02.2020 - 08.2020
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Teaching Assistant
The Sunshine House
04.2019 - 02.2020
- Supported planning and preparation for culturally-diverse class sessions.
- Handled class records for attendance, assignment grades and course participation scores.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Studied and implemented latest information on specific subjects and learning strategies.
Clerical Support Specialist
Aims Community College
08.2015 - 12.2018
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Input data into spreadsheets and databases.
Education
Associate of Applied Science - Journalism
Aims Community College
Greeley, CO12.2018
Skills
- Quality Assurance
- Friendly and Patient
- Tracking and Documentation
- Microsoft Windows and Office
- Team Support
- Data Reports
- Delivery Scheduling
- AR/AP
- Data Entry and 10-Key
Timeline
Field Support Specialist
ChampionX
11.2021 - Current
Paraprofessional
Dayspring Christian Academy
01.2021 - 11.2021
Teaching Assistant
Trinity Lutheran School
08.2020 - 05.2021
Front Desk Associate
IBMC College
02.2020 - 08.2020
Teaching Assistant
The Sunshine House
04.2019 - 02.2020
Clerical Support Specialist
Aims Community College
08.2015 - 12.2018
Associate of Applied Science - Journalism
Aims Community College