Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Luna

San Antonio

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with talent for interacting with staff at all levels of organizations.

Overview

9
9
years of professional experience

Work History

Inside Account Executive

SHI International Corp.
03.2023 - Current
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Prospected and secured new business through telesales and relationship building.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Provided cost-effective solutions to meet targeted account needs.
  • Answered customers' questions regarding products, prices, and availability.
  • Improved sales performance through ongoing sales training and skill development as a professional phone salesperson.
  • Used CRM software to maintain detailed contact logs and account records.
  • Collaborated with sales executives of various manufacturers to generate leads and close sales.
  • Set up new accounts, established customer credit and set up payment methods.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Team Supervisor

Anyhour Solutions at Y&L Consulting, Inc.
03.2021 - 03.2023
  • Oversaw employee performance to foster accurate prioritization and achievement of productivity goals.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Conducted interviews and new hire orientations

Engagement Specialist

SPS DGTL
03.2020 - 03.2021
  • Responsible for handling social media platforms for H-E-B, Via Metropolitan, and Central Market
  • Digital customer care
  • Used critical and analytical thinking to help customers with various questions, concerns or complaints
  • Managed multiple platforms at one time by using multitasking skills

Seasonal Nanny

Owner of Alta Moda Salon
07.2017 - 12.2018
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of morning and bedtime routine.
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Helped children complete homework assignments and school projects.
  • Transported children to and from activities using personal vehicle.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Taught children basic life skills, manners and personal hygiene.

Events Services Assistant

Cornerstone Christian Church
04.2017 - 07.2017
  • Oversaw event operations to keep running smoothly.
  • Followed safety procedures and maintained safe work environment.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Built and established positive relationships with patrons, team members and supervisors.

Service BDC Agent

Alamo City Chevrolet
09.2016 - 04.2017
  • Handled inbound leads via phone and internet and directed to appropriate contact.
  • Used sales and order management systems and technologies to facilitate exceptional customer service.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Set up appointments with interested customers according to schedule availability.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.

Sales Receptionist

Alamo City Chevrolet
05.2016 - 09.2016
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Familiarized myself with vehicle models and personnel within dealership

Education

Bachelor of Science - College of Human Sciences

Texas Tech University
Lubbock, Texas
12.2019

Skills

  • Objection handling
  • Pipeline management
  • CRM proficiency
  • Account planning
  • Cold calling expertise
  • Relationship building

Timeline

Inside Account Executive

SHI International Corp.
03.2023 - Current

Team Supervisor

Anyhour Solutions at Y&L Consulting, Inc.
03.2021 - 03.2023

Engagement Specialist

SPS DGTL
03.2020 - 03.2021

Seasonal Nanny

Owner of Alta Moda Salon
07.2017 - 12.2018

Events Services Assistant

Cornerstone Christian Church
04.2017 - 07.2017

Service BDC Agent

Alamo City Chevrolet
09.2016 - 04.2017

Sales Receptionist

Alamo City Chevrolet
05.2016 - 09.2016

Bachelor of Science - College of Human Sciences

Texas Tech University

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