Marissa Macias
El Paso,TX
Summary
Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments. Detail-oriented Money Center Associate with extensive knowledge of check cashing and commitment to professionalism. Adept at monitoring credit accounts and providing excellent customer service. Successful at maintaining a clean and stocked money center area. Efficient Cash Office Associate offers resourcefulness, computer proficiency and financial systems knowledge. Works quickly and accurately to update systems, check shipments and verify totals. Highly organized and methodical with disciplined approach and excellent communication skills.
Overview
12
12
years of professional experience
Work History
Money Center Associate
Wal Mart
10.2022 - 01.2024
- Maintained security protocols, ensuring the safety of customer information and financial assets.
- Reduced wait times by effectively managing multiple tasks simultaneously during peak hours.
- Utilized strong communication skills to relay complex financial concepts clearly to customers without specialized knowledge or experience in finance matters.
- Supported management with various administrative duties including scheduling appointments, filing documents, and maintaining records for efficient operation of the branch office.
- Performed various money center services to customers.
- Answered department phone calls.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Trained new employees on proper cash routines, procedures, and requirements.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
- Researched and resolved account discrepancies.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Streamlined transaction processing for increased efficiency and accuracy in balancing daily cash drawers.
Online Grocery Pick Up Manager
Walmart
08.2020 - 10.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Jewlery and Shoes Department Manager
Walmart
09.2019 - 08.2020
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established team priorities, maintained schedules and monitored performance.
Front End Supervisor
Wal Mart
01.2012 - 09.2019
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained accurate records of sales and financial transactions.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Researched issues to obtain appropriate answers to customer inquiries.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
Cashier
Wal Mart
12.2011 - 01.2012
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
No Degree - Medical Assistant
Vantage College
El Paso, TX10.2015
High School Diploma -
CL Broad Academy
El Paso, TX07.2015
Skills
- Money Handling
- Payroll
- Credit Card Applications
- Cash Handling Expertise
- Mathematical Accuracy
- Digital Money Transfers
- Bill Payment
- Payment Processing
- Confidentiality and Discretion
- Multitasking Capabilities
- Account Reconciliation Abilities
Timeline
Money Center Associate
Wal Mart
10.2022 - 01.2024
Online Grocery Pick Up Manager
Walmart
08.2020 - 10.2022
Jewlery and Shoes Department Manager
Walmart
09.2019 - 08.2020
Front End Supervisor
Wal Mart
01.2012 - 09.2019
Cashier
Wal Mart
12.2011 - 01.2012
No Degree - Medical Assistant
Vantage College
High School Diploma -
CL Broad Academy
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