Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Marissa Madrid

Receptionist
El Paso,Texas

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in english with solution-oriented approach.

Overview

8
years of professional experience

Work History

Motel 6 Hotel
Odessa, TX

Front Desk Receptionist
05.2022 - Current

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Collected room deposits, fees and payments.
  • Monitored office supplies by checking inventory and placing orders.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.

Holiday Inn Express Hotel
El Paso, TX

Front Desk Receptionist
12.2021 - 02.2022

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Collected room deposits, fees and payments.
  • Monitored office supplies by checking inventory and placing orders.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Planned coverage needs and organized services to support incoming special events.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

Motel 6 Hotel
El Paso, TX

Housekeeper Supervisor
04.2019 - 11.2021

Job overview

  • Managed staff of 5 housekeepers.
  • Communicated repair needs to maintenance staff.
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Coordinated household cleaning service operations and managed client relations.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Directed team of 5 personnel in busy hotel with 45 rooms.

Walgreens
Midland, TX

Cashier Assistant
04.2018 - 02.2019

Job overview

  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items and join reward programs.
  • Removed trash, swept and mopped floors for professional appearance.
  • Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Answered questions about store policies and addressed customer concerns.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Retrieved items for customers and verified prices.
  • Helped clients transport large or bulky items into vehicles.
  • Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
  • Retrieved and disinfected customer shopping carts and baskets, organizing near store's front entrance for client use.
  • Performed cash, card and check transactions to complete customer purchases.

7/eleven
El Paso, TX

Cashier Team Lead
03.2017 - 02.2018

Job overview

  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.

Mountain View Vocational Institute
El Paso, TX

Receptionist
03.2016 - 12.2017

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone or postal mail.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Supported various administrative duties by proofreading, transcribing and invoicing.

Tio Juans Mexican Resturant
El Paso, TX

Cashier
07.2015 - 04.2016

Job overview

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Papa John's Pizza
Midland, TX

Cashier Team Lead
01.2014 - 05.2015

Job overview

  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

Pen Foster

High School Diploma
02.2021

Skills

  • Fraud Prevention
  • Greet Guests
  • Customer Complaint Resolution
  • Telephone Etiquette
  • Data Entry and Database Software
  • Accounting Techniques
  • Visitor and Customer Relations
  • Front Desk Operations
  • Greeting and Seating Clients
  • Customer Service
  • Positive Attitude and Energetic
  • Call Answering and Routing
  • Computer Proficiency
  • Posting Charges
  • Sorting and Delivering Mail
  • Appointment Scheduling Software
  • Data Imports
  • Meeting Support
  • Microsoft Excel

Timeline

Front Desk Receptionist

Motel 6 Hotel
05.2022 - Current

Front Desk Receptionist

Holiday Inn Express Hotel
12.2021 - 02.2022

Housekeeper Supervisor

Motel 6 Hotel
04.2019 - 11.2021

Cashier Assistant

Walgreens
04.2018 - 02.2019

Cashier Team Lead

7/eleven
03.2017 - 02.2018

Receptionist

Mountain View Vocational Institute
03.2016 - 12.2017

Cashier

Tio Juans Mexican Resturant
07.2015 - 04.2016

Cashier Team Lead

Papa John's Pizza
01.2014 - 05.2015

Pen Foster

High School Diploma

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Marissa MadridReceptionist