Marissa Mangiameli
Mill Creek,WA
Summary
Results-driven professional recognized for effective problem-solving and attention to detail. Demonstrated ability to implement process improvements in direct patient care that enhance workflow efficiency and the patient experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Services and Claims
Molina Healthcare
Bothell, WA
04.2018 - 05.2019
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Demonstrated exceptional verbal and written communication abilities.
- Collaborated effectively within a team environment to deliver support and guidance.
- Exhibited respect, friendliness, and proactive assistance in various situations.
- Facilitated daily operations by collaborating effectively with team members.
- Demonstrated enthusiasm for acquiring new knowledge and skills to enhance professional growth.
- Adapted to flexible scheduling by managing night, weekend, and holiday shifts.
- Optimized time management strategies to ensure timely completion of all tasks.
- Ensured meticulous attention to detail during assignment completion.
- Demonstrated exceptional organizational skills and attention to detail while maintaining a strong work ethic.
- Applied critical thinking to analyze complex problems, evaluate potential solutions, and make informed decisions.
PSS PC Financial Counselor
UW Medical Center
Seattle, WA
12.2020 - 07.2024
- Advised patients on financial assistance programs and insurance options to enhance access to care.
- Analyzed patient financial data to create tailored payment plans that optimize affordability.
- Collaborated with clinical staff to streamline patient intake processes and improve financial counseling efficiency.
- Educated patients on billing procedures, reducing confusion and increasing satisfaction with financial services.
- Monitored compliance with regulatory standards in financial practices, ensuring accuracy in documentation and reporting.
- Served as a liaison between patients and third-party payers, facilitating effective communication regarding claims resolution.
- Implemented process improvements that enhanced workflow efficiency within the financial counseling department
Patient Care Coordinator
Virginia Mason
Lynnwood, WA
04.2019 - 05.2020
- Coordinated patient appointments and referrals to optimize workflow and enhance patient satisfaction.
- Developed and maintained strong relationships with patients, addressing inquiries and resolving issues promptly.
- Educated patients on treatment plans, medications, and follow-up care instructions for better health management.
- Monitored patient progress, documenting changes effectively to inform care adjustments as necessary.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey
Surgery Scheduler Temp
Polyclinic
Seattle, WA
04.2023 - 10.2023
- Scheduled surgical procedures using electronic health record systems to optimize patient flow.
- Coordinated with medical staff to confirm procedure details and ensure timely communication.
- Managed patient appointments and follow-ups, enhancing scheduling efficiency.
- Assisted in maintaining accurate records of surgeries and patient interactions for compliance purposes.
Education
Applied Science (BAS-BHSS) Program - Behavioral Health Support Specialist Bachelor's
Edmonds Community College
Lynnwood, WA01.2027
CMA - Medical Assistant
Everest College
Everett, WA01.2013
Skills
- Insurance verification
- Relationships and rapport
- Cash flow management
- Patient counseling
- Telephone etiquette
- Financial counseling
- Insurance planning
- Professional relationship building
- Proficient in Centricity, EPIC, NextGen, Word, Excell, Teams
- Financial literacy
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Critical thinking
- Verbal and written communication
- Decision-making
- Conflict resolution
- Teamwork
- Honest and dependable
Work History
01-2019
Certification
Certified Medical Assistant
Timeline
Surgery Scheduler Temp
Polyclinic
04.2023 - 10.2023
PSS PC Financial Counselor
UW Medical Center
12.2020 - 07.2024
Patient Care Coordinator
Virginia Mason
04.2019 - 05.2020
Member Services and Claims
Molina Healthcare
04.2018 - 05.2019
Applied Science (BAS-BHSS) Program - Behavioral Health Support Specialist Bachelor's
Edmonds Community College
CMA - Medical Assistant
Everest College