Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Mann

Chicago,IL

Summary

Upbeat upscale-dining server with 10+ years of experience in restaurant operations. I'm a dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, and kitchen cleanliness standards. Collaborative team leader with a comprehensive background of high-quality ingredients and customer service in fast-paced, high-volume environments.

Overview

6
6
years of professional experience

Work History

Server

Boeufhaus
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs and mise en place.
  • Worked effectively with a small team during busy shifts and prioritized an efficient workflow for everyone.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Bartender

Red and White Wines
05.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Educated patrons on proper wine tasting techniques, demonstrating how to fully appreciate different flavors and nuances.
  • Enhanced customer experiences by providing personalized wine recommendations based on individual preferences and meal choices.
  • Served as a knowledgeable resource for guests seeking advice on selecting appropriate wines for special occasions or gifts.
  • Conducted in-depth research on a diverse range of wines, ensuring accurate knowledge and proper presentation to patrons.

Front of House Server

SOTTO
03.2023 - 04.2024
  • Provided full table side service in a high-volume, upscale Italian restaurant in downtown Cincinnati.
  • Ensured a high-quality and memorable dining experience for every guest.
  • Executed tight table turn-times while maintaining a smooth flow of service.
  • Memorized the 100% Italian wine list and recommended appropriate wine pairings, leading to daily wine sales averaging $280.

Front of House Server

PLEASANTRY
06.2021 - 03.2022
  • Kept updated knowledge on natural wine list and menu promotions, recommended specific items according to preferences and food allergies.
  • Created orders, documented requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Worked efficiently with a small group of peers in a highly sought after 12 table restaurant.

Front of House Server

PLEASE
03.2019 - 03.2020
  • Memorized a seasonal four-course tasting menu with natural wine pairings, while ensuring guest received a detailed description of each course.
  • Made close connections with both guests and employees inside the restaurants 30-person dining room.
  • Maintained extensive knowledge about the local ingredients that were commonly used in dishes and how/where they were sourced.

Education

Bachelor of Arts - Electronic Media & Broadcasting

Northern Kentucky University
Highland Heights, KY
08.2019

Skills

  • Customer Service (10 years)
  • Teamwork
  • Active Learning
  • Multitasking/ Time Management
  • Communication
  • Wine Service/ Menu Presentation
  • Cash Handling
  • Dining Area Maintenance
  • Guest Relations Management
  • Sales Expertise
  • Large Parties & Private Events
  • Strong work ethic

Timeline

Server

Boeufhaus
08.2024 - Current

Bartender

Red and White Wines
05.2024 - Current

Front of House Server

SOTTO
03.2023 - 04.2024

Front of House Server

PLEASANTRY
06.2021 - 03.2022

Front of House Server

PLEASE
03.2019 - 03.2020

Bachelor of Arts - Electronic Media & Broadcasting

Northern Kentucky University

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