Hi, I’m
Marissa Marcianelli
Fayetteville,North Carolina
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
years of professional experience
Work History
Teens do care IncSpringlake, NC
Volunteer
08.2014 - 06.2015
Job overview
- Resolve issues quickly and efficiently
- Process how many guest arrives daily
- Provide exceptional customer service to all incoming guest
- Greet all guests with warm, friendly welcome
SkillsUSAFayetteville, North Carolina
Volunteer
08.2011 - 06.2015
Job overview
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
WalmartFayetteville, NC
Stocking Associate
03.2023 - Current
Job overview
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Collaborated with team members to maintain a clean, organized work environment.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
Sykes; Sitel Group; FoundeverFayetteville, NC
Patient Care Advocate
08.2022 - 05.2023
Job overview
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Resolved problems with communication and billing to foster seamless services.
CaterpillarSanford, North Carolina
Assembly Line Worker
07.2021 - 07.2022
Job overview
- Follow all safety procedures and company guidelines
- Maintain calm demeanor under high-pressure situations
- Operate power tools
- Make repairs to machines in shop
- Report equipment issues immediately to supervisor
- Train new hires to ensure following of policies and procedures
- Ensure all safety policies and procedures are consistently being followed
- Conduct routine inspections of materials and equipment
- Skills
- Customer service, Teaching, Communications, Active listener
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
Smithfield PackingTarheel, NC
Production Worker
01.2021 - 07.2021
Job overview
- Supported current production needs by moving items between equipment, conveyors.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Pine Forest High School
High School Diploma
06.2015
Skills
- Process Compliance
- HIPAA Compliance
- Relationship Building
- Scheduling
- Progress Documentation
- Customer Service
- Problem-Solving
Timeline
Stocking Associate
Walmart
03.2023 - Current
Patient Care Advocate
Sykes; Sitel Group; Foundever
08.2022 - 05.2023
Assembly Line Worker
Caterpillar
07.2021 - 07.2022
Production Worker
Smithfield Packing
01.2021 - 07.2021
Volunteer
Teens do care Inc
08.2014 - 06.2015
Volunteer
SkillsUSA
08.2011 - 06.2015
Pine Forest High School
High School Diploma