Marissa Martien
Highlands Ranch,CO
Summary
Cosmetology professional with extensive training in beauty treatments and client-focused service. Proven ability to create customized beauty plans that meet individual client needs. Known for effective collaboration with team members and adaptability in dynamic environments, specializing in hairstyling and skincare.
Overview
8
8
years of professional experience
Work History
Apprentice
Fringe Hair Studio
06.2024 - Current
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Assisted with problem-solving of challenging projects to develop critical thinking skills.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Learned wide range of simple and complex techniques from on-the-job training.
Lead Teacher
Englewood Knowledge Beginnings
07.2022 - 05.2024
- Creating and implementing a curriculum
- Meeting with parents to discuss the goals and needs of students
- Coordinating with administration to create education plans for the students
- Sitting in on the classes of other Teachers in an observational role
- Using information from observations to help other teachers grow by noting ineffective areas and sharing alternative methods that are more successful
- Assisting Teachers in the creation of lesson plans or in solving problems the Teacher is struggling to find a solution for
- Tracking the academic performance of students for signs of progress
Private Banking Client Support Specialist
Central Bank & Trust
10.2020 - 07.2022
- As a Private Banker I manage high volume sensitive clients
- Open New Accounts
- Service Existing Accounts
- Ensure all documentation is correct for Compliance
- Troubleshoot online banking to ensure customer satisfaction
- Troubleshoot remote deposit to ensure customer satisfaction
- Pull daily reports for overdraft, return items, cash balancing
- Prompt response to emails and phone call to ensure resolution
Office Manager
Bear Mountain Mechanical
03.2020 - 06.2020
- Daily Reconciliation of accounts receivable and accounts payable- QuickBooks
- Daily Customer interactions in person and via email
- Resolve Customer issues to ensure customer retention
- Dispatching all customer calls to appropriate technician- T-Sheets
- Pull city permits
- Run weekly payroll
Sr. Member Service Representative
Premier Members Credit Union
10.2016 - 03.2020
- Daily Reconciliation of banking transactions
- Daily Customer interactions in person and via phone
- Resolve Customer issues to ensure customer retention
- Ensure all escalations are handled appropriately
- Ensure timeliness of all customer transactions
Education
Trade School - Cosmetology
Aveda Institute
Denver03-2025
High school diploma -
Western Alamance High School
01.2015
Skills
- Hair styling
- Sanitation practices
- Chemical treatments
- Highlighting methods
- Haircutting techniques
- Balayage technique
- Waxing services
- Hair texture management
- Social media marketing
- Color application
- Shampooing and conditioning
- Tool, equipment, and surface sanitizing
Industryexpertise
6 years building an exceptional foundation of knowledge and relationships in the financial industry.
Relationshipbuilding
6 years of experience collaborating effectively with cross-functional colleagues on internal and external teams.
Additionalinformation - Expertise
- Accurate and Articulate
- Motivated and Enthusiastic
- Quick Learner
- Strong Customer Service and Team Leadership Abilities
- Computer Proficiency in Word, Windows, Excel, Outlook, and PowerPoint
- Intelligent and Persuasive Team Player
Personal Information
Authorized To Work: US for any employer
Timeline
Apprentice
Fringe Hair Studio
06.2024 - Current
Lead Teacher
Englewood Knowledge Beginnings
07.2022 - 05.2024
Private Banking Client Support Specialist
Central Bank & Trust
10.2020 - 07.2022
Office Manager
Bear Mountain Mechanical
03.2020 - 06.2020
Sr. Member Service Representative
Premier Members Credit Union
10.2016 - 03.2020
High school diploma -
Western Alamance High School
Trade School - Cosmetology
Aveda Institute
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