Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marissa Martinez

Summary

Motivated Experience Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Overnight Stocker

Walmart
Phoenix, AZ
06.2021 - Current
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
  • Organized shelves, racks and bins to ensure product availability.
  • Operated forklift and pallet jacks to unload trucks and move products throughout the store.
  • Conducted price changes as needed, following established procedures.
  • Reported any suspicious activity or theft immediately to supervisors.
  • Received and stocked merchandise in a timely manner.
  • Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
  • Assisted customers in locating desired items throughout the store.

Shift Lead

Jamba Juice
Phoenix, AZ
03.2017 - 06.2021
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Performed administrative tasks including filing documents, data entry.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Provided guidance and support to other team members as needed.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.
  • Implemented company policies consistently across all shifts.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Identified opportunities for operational improvements and communicated them to management.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Participated in weekly meetings with management team to discuss strategies and goals.
  • Reviewed daily sales reports and monitored financial performance metrics.

Quality Control Technician

Flying Food Group
11.2018 - 05.2020
  • Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
  • Maintained accurate records on product inspection results and reported findings to management team.
  • Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
  • Conducted root cause analysis to identify sources of defects or non-conformance issues in order to prevent reoccurrence.
  • Provided technical support to other departments as needed.
  • Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
  • Evaluated product performance by conducting tests such as functional testing, stress testing, and burn-in testing.
  • Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.

Crew Trainer

McDonald's
Vancouver, WA
10.2014 - 02.2017
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Administered tests at the end of each module to evaluate understanding of topics covered.
  • Assisted management in developing strategies to improve customer service standards.
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
  • Ensured that all safety protocols were followed during training sessions.
  • Maintained up-to-date records of all employees' training progress and certification status.
  • Identified areas of improvement within the team by implementing regular assessments and evaluations.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Encouraged open communication between trainees and management throughout the learning process.

Education

High School Diploma -

Ridgefield High School
Ridgefield, WA
06-2012

Skills

  • Equipment Operation
  • Equipment Troubleshooting
  • Employee Training
  • Creative Problem-Solving
  • Goal Setting and Tracking
  • Cash Handling
  • Strong verbal and written communication
  • Stock replenishment
  • Pallet Jack Operation
  • Forklift Operation
  • FIFO stocking
  • Warehouse Safety
  • Guest service
  • Operations Monitoring
  • Team motivation
  • Workplace Safety
  • Sales proficiency
  • Staff Motivation
  • Work Delegation

Certification

  • HACCP

Timeline

Overnight Stocker

Walmart
06.2021 - Current

Quality Control Technician

Flying Food Group
11.2018 - 05.2020

Shift Lead

Jamba Juice
03.2017 - 06.2021

Crew Trainer

McDonald's
10.2014 - 02.2017

High School Diploma -

Ridgefield High School

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Marissa Martinez