Marissa Martinez

• Streamlined specimen handling for hospital staff, consistently meeting testing requirements.

• Enhanced medical knowledge to improve accuracy of patient assessments.

•Maintained compliance with laboratory standards via detailed measurement and evaluation processes.

•Gained proficiency in laboratory equipment and supply management.

• Set schedules patients by planning and designating days and appointment times.
• Updated management and clients on progress of production.
• Provided excellent customer service to create positive experiences and build patient trust.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Helped patients complete necessary medical forms and documentation.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

• Increased customer satisfaction significantly within department.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Observed packing operations to verify conformance to specifications.
• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Prepared products following restaurant, health, and safety standards and procedures.
• Worked well with teammates and accepted coaching from management team.
• Kept food preparation area, equipment and utensils clean and sanitary.

• Noted special patron requests and followed up with kitchen to confirm delivery.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Bussed and reset tables to keep dining room and work areas clean.
• Increased sales significantly by upselling higher-end products to customers.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Collected orders and relayed them to bartenders quickly and accurately.
• Checked guests' identification before serving alcoholic beverages.

• Checked identification for minimum age for sale of alcoholic beverages.
• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
• Answered customers' questions, recommended items and recorded order information.

• Replenished food items and paper products to keep well-stocked during busy periods.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.