Marissa Mathieu
Product Manager
Baldwin,NY
Summary
Analytical professional with strong background in financial modeling and risk management. Skilled in providing financial consultations and solutions for businesses of all sizes. Astute candidate develops new strategies and processes to optimize financial operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Product Manager position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Financial Operations Analyst
LeafLink
New York, NY
10.2022 - Current
- Applied customer payments accurately and in timely manner using Salesforce's payment processing features
- Collaborated with cross-functional teams to resolve billing discrepancies and ensure prompt issue resolution
- Provided exceptional customer service by promptly addressing payment inquiries and concerns from clients and internal stakeholders
- Utilized billing systems and software to generate accurate invoices and maintain up-to-date billing records
- Collaborated with cross-functional teams to implement new billing software, improving team productivity by 15%
- Maintained comprehensive records of contract cancellations and refund transactions, ensuring accuracy, compliance, and audibility
- Assisted in developing and implementing billing procedures and controls to enhance operational efficiency
- Developed and maintained reports and dashboards to provide insights into key performance indicators (KPIs) for management decision-making
- Maintained 99.5% accuracy rate in payment applications using Salesforce, leading to improved customer satisfaction.
- Reviewed and analyzed project spending throughout project life cycle.
- Designed and produced reports to highlight and explain collection issues and balances due, working with clients and attorneys simultaneously
Operations Associate
Success Academy Charter School
Brooklyn, NY
11.2019 - 09.2022
- Conducted stakeholder interviews to understand business needs and translate them into actionable project plans
- Assisted in budget tracking and financial management, ensuring school policy and procedure compliance
- Contributed to development of operational policies and procedures to enhance overall efficiency
- Monitored project timelines, budgets, and resources, adjusting to keep projects on schedule and within scope
- Conducted comprehensive data analysis to identify trends, patterns, and insights, contributing to informed decision-making
- Applied strong analytical skills to utilize data for driving decision-making processes and optimizing marketing strategies
- Presented findings and recommendations to senior management through clear and compelling reports
- Improved efficiency by 20% through redesign of administrative workflows, reducing turnaround time for student inquiries.
- Authored detailed documentation, including business process flows, use cases, and system requirements
- Successfully managed and prioritized multiple projects simultaneously, meeting deadlines in dynamic environment.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Conducted training sessions for staff, resulting in 25% increase in team productivity.
Bank Clerk
Santander Bank
Garden City, NY
03.2019 - 11.2019
- Adhered to safe deposit box procedures & balanced vault against processed daily transaction statements
- Assisted in exceeding service goals by minimizing Customer wait times and accurately & efficiently processing customer transactions and provided exceptional customer service by meeting all client demands
- Validated transactions for system/operational changes to ensure integrity & compliance with all required regulations
- Conducted routine account maintenance, including updating customer information and processing check orders
- Balanced cash drawer at end of each day, ensuring accuracy and compliance with bank policies and procedures
- Provides exceptional Customer service by meeting all Customer demands as relate to relatively straightforward inquiries, with support of more experienced personnel.
- Handled average of 50 customer transactions daily while providing personalized service and addressing inquiries.
Education
Bachelor of Business Administration: Management - Operations Management
Baruch College- Zicklin School of Business
New York, NY 01.2015 - 05.2018
Skills
Strategic PlanningData Analysis
Project Management
Technical Skills
Communication and Collaboration
Google Workspace
MS Office
Analytical and Critical Thinking
Salesforce Software Proficiency
Websites
Certification
Lean Six Sigma - Green Belt, 04/01/22
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Operations Analyst
LeafLink
10.2022 - Current
Operations Associate
Success Academy Charter School
11.2019 - 09.2022
Bank Clerk
Santander Bank
03.2019 - 11.2019
Bachelor of Business Administration: Management - Operations Management
Baruch College- Zicklin School of Business
01.2015 - 05.2018