Marissa McCormack
CAD/CAM Specialist
North Tonawanda,NY
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Disciplined and resourceful professional with expertise in account development and market penetration.
Overview
15
15
years of professional experience
Work History
CAD/CAM Specialist
Patterson Companies Inc.
Buffalo, NY
07.2016 - Current
- Responsible for directly initiating and coordinating CAD/CAM technology sales within New York State.
- Consult with doctors and their staff regarding products and services available, and work closely with other sales professionals to identify, qualify, and close equipment sales.
- Capital equipment sales inclusive of digital impression scanners, software, milling units and 3D printers
- Used computer-aided design software to design and manufacture single-unit, multi-unit, and implant restorations
- Identified potential operational issues and redesigned products to improve functionality.
- Designed restorations, surgical guides, and prosthetics for computer-aided design, computer-aided manufacturing and 3D printing.
- Trained Dentist and technical requirements, best practices, manufacturing, which enabled better self-sufficiency and task completion.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Documented customer interactions using SAP to capture data in processing system.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Executed direct sales from manufacturers to customers to improve profitability within dental environment.
- Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Operations Manager
Aspen Dental
Buffalo, NY
01.2011 - 07.2016
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Directed initiatives to achieve regulatory compliance.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Promoted positive customer experience through day-to-day supervision and management of dental facility.
- Supervised 8 employees on clinical, administrative, and manufacturing shift, overseeing efficiency of patient satisfaction and productivity and collection goals.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Teacher
EduKids
Buffalo, NY
05.2007 - 01.2011
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Supervised learning groups of students in classroom stations.
- Completed daily reports, meal count sheets and attendance logs.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Education
MBA - Masters of Business Administration
D'Youville University
Buffalo, NY01.2023
Bachelor of Science - Childhood Education
Buffalo State College
Buffalo02.2009
Skills
- 3D CAD
- Quality Assurance Standards
- Fabrication Specifications
- Production Standards
- Computer-aided design & manufacturing
- Qualified Lead Generation
- Product and Service Knowledge
- Consultative Selling Techniques
- Product Management and Pricing
- Closing Sales
- Post-Sales Support
- New Business Opportunities & Continuous Improvement Strategies
Accomplishments
- Ranked #10 in North America for 2022.
- Achieved 3.2M in capital equipment sales
- President's Award Recipient for exceeding 22% margin goals through 28% margin growth
- Achieved highest number of sales in the history of New York State CAD/CAM Sales
- Consistently exceeded sales goals
- Exceeded revenue expectations totaling 140% of goal
Board of Directors Delaware Soccer Club
Member of the Board of Directors at Delaware Soccer Club which is a local organization. Serving as the largest not-for-profit soccer club in Buffalo, Ny. Offering recreational and travel soccer teams to children ages 3-19 with a mission to promote the development of youth in our community through athletic competition. DSC offers multiple camps and clinics, adult leagues, and coaching education clinics in its continued effort to grow and inclusive and passionate soccer culture connecting Buffalo communities. Head of community outreach to local schools, house league operational activities and promotion of the girls house soccer program.
Timeline
CAD/CAM Specialist
Patterson Companies Inc.
07.2016 - Current
Operations Manager
Aspen Dental
01.2011 - 07.2016
Teacher
EduKids
05.2007 - 01.2011
MBA - Masters of Business Administration
D'Youville University
Bachelor of Science - Childhood Education
Buffalo State College
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