Summary
Overview
Work History
Education
Skills
Timeline
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Marissa McDonald

Newport,TN

Summary

Driven professional with a track record of enhancing customer satisfaction and streamlining operations across roles at Target and other leading companies. Excelled in customer service excellence and complex problem-solving, achieving significant improvements in efficiency and customer loyalty. Demonstrated reliability and exceptional work ethic, alongside proficiency in cash handling and organizational abilities. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

3
3
years of professional experience

Work History

Cashier

McDonald Garden Center
08.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Leasing Agent

Fresh Start Real Estate
09.2021 - 02.2023
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
  • Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
  • Used [Software] to keep record of financial transactions and rental applications.

Guest Advocate

Target
06.2021 - 02.2023
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
  • Collaborated with team members to provide seamless assistance across all areas of the store.
  • Supported loss prevention efforts by monitoring suspicious activities and reporting incidents to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Indian River High School
Philadelphia, NY
06.2020

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Customer service excellence
  • Reliability and punctuality
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Complex Problem-Solving

Timeline

Cashier

McDonald Garden Center
08.2023 - 07.2024

Leasing Agent

Fresh Start Real Estate
09.2021 - 02.2023

Guest Advocate

Target
06.2021 - 02.2023

High School Diploma -

Indian River High School

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Marissa McDonald