Marissa McKinney
Milton,DE
Summary
Self-motivated and adaptable with extensive experience in past-paced environments. Articulate, energetic, and results-oriented with an exemplary passion for developing and maintaining relationships. Inquisitive and eager to gain new knowledge that will advance current experience and improve work performance.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Caregiver/Support Role
McKinney Household
Milton, DE
01.2017 - Current
- Perform cleaning and organization duties.
- Schedule appointments for medical, dental, and self-care needs.
- Manage financial operations for household.
- Organize activities that enhance children's physical, emotional, and social well-being.
- Observe play activities to identify positive behaviors and areas in need of improvement.
- Implementing behavior redirection and encouragement where appropriate.
- Remain flexible and adaptable when spouse was called upon for essential military duties, career advancement, and training opportunities.
Server/Bartender
The Lighthouse
03.2015 - 11.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Personal Banker
Wilmington Savings Fund Society
2013 - 2014
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
Server/Bartender
McGlynns Pub
07.2008 - 12.2013
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Bachelor of Science - Criminal Justice
12.2021 - 06.2023
High School Diploma -
06.2006
Certificate - Crime Scene Investigation
01.2022 - 12.2022
Skills
- Effective Written and Verbal Communication
- Strong Interpersonal Skills
- Situational Awareness
- Conflict/Complaint Management Resolution
- Goal Oriented
- Multi-tasking
- Organization
- Microsoft Office Suite Proficient
- Improvement Strategies
Affiliations
- Alpha Phi Sigma - The National Criminal Justice Honor Society
- International Association of Crime Analysts (IACA)
- The Academy of Criminal Justice Sciences (ACJS)
Timeline
Wilmington University - Certificate, Crime Scene Investigation
01.2022 - 12.2022
Wilmington University - Bachelor of Science, Criminal Justice
12.2021 - 06.2023
Caregiver/Support Role - McKinney Household
01.2017 - Current
Server/Bartender - The Lighthouse
03.2015 - 11.2017
Server/Bartender - McGlynns Pub
07.2008 - 12.2013
Personal Banker - Wilmington Savings Fund Society
2013 - 2014
Newark High School - High School Diploma,