Marissa McKinnon
Cape Coral,FL
Summary
Experienced in supporting police and first responders during emergency calls. Excels at maintaining composure and swiftly gathering essential information. Strong grasp of map reading and tracking systems for timely updates to dispatch and officers. Handles high-pressure situations and meticulously documents crucial details provided by callers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Operator
Lee County Sheriff’s Office
11.2022 - Current
- Responsible for answering both 911 and non emergency calls and providing information to our deputies to serve the community.
- Certified Training Officer for over 1 year and training new 911 Operators on how to successfully perform their job requirements.
- Exercise attention to detail, the ability to communicate between callers, coworkers, and other agencies, and remain calm under pressure.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
- Increased caller satisfaction with empathetic listening and effective problem-solving skills.
- Assisted supervisors in evaluating new operator performance, offering constructive feedback for continuous improvement initiatives.
- Collaborated with law enforcement agencies for coordinated response efforts during criminal incidents or investigations.
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
Fertility Care Specialist
Alto Pharmacy
07.2020 - 12.2021
- Responsible for scheduling delivery of patient medications in a timely manner so they could inject during their fertility window.
- Transcribed prescriptions into Alto's system so they could be reviewed by a pharmacist.
- Assisted where needed within other departments, and creating documents and forms to help educate other employees on difficult processes.
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
Shift Lead & Pharmacy Technician
Walgreens
05.2018 - 07.2020
- As a shift lead, I was responsible for enriching the customer experience by greeting and assisting both the customer and fellow employees
- I stocked shelves, was in charge of inventory control at my store, handled money, made money orders, and helped in the pharmacy when needed
- From helping in the pharmacy, I decided I preferred that department and gradually transitioned into a pharmacy technician
- There, I was responsible for filling medications for patients, transcribing the prescriptions from the doctor's office into the Walgreens system, inventory control, and contacting clinics and patients on behalf of the pharmacists.
Assistant General Manager
Jamba Juice
04.2017 - 05.2018
- When I began at Jamba Juice, I was a cashier and smoothie maker
- I took customer orders, made them, and cleaned the store throughout the shift
- I was promoted to a shift lead and was then responsible for the upkeep of the store, counting drawers, balancing the safe, and training team members
- I was very quickly promoted to the assistant general manager and was responsible for the prior tasks, as well as scheduling employees for each shift, handling customer complaints, managing inventory, scheduling external events such as fundraisers and school events
- I also stepped in as general manager for a month during a management transition in which our general manager had to leave.
Pet Hotel Associate
PetSmart
04.2015 - 06.2017
- I was responsible for scheduling animal stays, coordinating drop off and pickup, communicating with pet owners, veterinarians, staff, and managers about the state of the animals and pertinent information such as emergencies or changes in scheduling.
Cashier and Courtesy Clerk
King Soopers
09.2013 - 02.2015
- As my first job in high school, I learned the basics of customer service while practicing my skills on the cash register
- This was my first experience with assisting customers and processing transactions.
Education
Bachelor of Arts - Spanish For The Professions
University of Colorado
Boulder, Colorado01.2019
Skills
- Public Safety Awareness
- Teamwork and Collaboration
- Stress Tolerance
- Information Gathering
- Memory retention
- Multitasking
- Integrity
- Interpersonal skills
- Clear Communication
- Typing Speed of 80 WPM
Awards
Alto Award June 2021
References
- Sandi Johnson, Former supervisor, Jamba Juice 831-601-5751
- Jim Lee, Former Supervisor, Walgreens 720-308-6547
- Brian Franks, Former District Manager at Walgreens & Former Senior Care Lead at Alto Pharmacy, 719-963-4373
Certification
- PST - Public Safety Telecommunicator
- Certified Training Officer - Lee County Sheriff's Office
Languages
Spanish
Professional Working
Timeline
911 Operator
Lee County Sheriff’s Office
11.2022 - Current
Fertility Care Specialist
Alto Pharmacy
07.2020 - 12.2021
Shift Lead & Pharmacy Technician
Walgreens
05.2018 - 07.2020
Assistant General Manager
Jamba Juice
04.2017 - 05.2018
Pet Hotel Associate
PetSmart
04.2015 - 06.2017
Cashier and Courtesy Clerk
King Soopers
09.2013 - 02.2015
Bachelor of Arts - Spanish For The Professions
University of Colorado