Marissa Medina
Los Angeles,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Scribe
Congress Orthopaedic Associates
02.2024 - Current
- Adapted quickly to new technologies and software platforms utilized within the medical facility, ensuring seamless integration into daily workflow processes.
- Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Promoted a positive work environment through proactive collaboration with team members and adherence to established protocols and procedures.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
- Accepted dictated notes and produced professional documents with outlined information.
- Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
Medical Call Center Representative
Congress Orthopaedic Associates
09 2023 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Medical Records Supervisor
Prohealth Advanced Imaging
6 2022 - 9 2023
- Tracked and monitored requests for medical records release.
- Assisted in preparation of medical reports for external parties.
- Scanned and uploaded medical records into electronic medical records system.
- Followed exact procedures for handling transfers and other releases of medical records.
- Identified new methods to optimize medical records management.
- Performed routine data entry or document management.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
Medical Office Receptionist
Prohealth Advanced Imaging
01.2019 - 05.2022
- Kept reception area clean and neat to give visitors positive first impression.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Team Associate
Yoshinoya Beef Bowl Restaurant Franchise
03.2016 - 01.2017
- Worked varied hours to meet seasonal and business needs.
- Maintained relationships with customers to maximize sales opportunities.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted visitors, answered questions and accepted payments.
Education
Bachelor of Science - Business Administration
Cal State Los A
Los Angeles, CA05.2020
Associate of Science - Business Administration
Pasadena City College
Pasadena, CA06.2018
Associate of Arts - Social And Behavioral Sciences
Pasadena City College
Pasadena, CA06.2018
AS-T - Business Administration
Pasadena City College
Pasadena, CA06.2018
AA-T - Theater Arts
Pasadena City College
Pasadena, CA06.2018
High School Diploma -
Roosevelt High School
Los Angeles, CA06.2011
Skills
- Complex Problem-Solving
- Office Supplies and Inventory
- Patient Data Management Systems
- Multi-Line Telephone Operation
- Typing Proficiency
- Calm and Professional Under Pressure
- Professional Telephone Demeanor
- Medical Terminology Knowledge
- Clerical Support
- Call Center Operations
- Customer Service
- Time Management
- POS Systems Expertise
- Active Listening
- Policy and Procedure Adherence
- Microsoft Office
- Patient Care and Confidentiality
- Patient Registration
- Understanding Customer Needs
- Punctual and Hardworking
- Forms and Spreadsheet Creation
- Creative Solutions
- Clinical Data Entry
- HIPAA Compliance
- PC Proficiency
Certification
CUSTOMER SERVICE (6 years)
POS SYSTEM (4 years)
CASH REGISTER (4 years)
FAST LEARNER (10+ years)
Microsoft Office (10+ years)
Microsoft Powerpoint (10+ years)
Microsoft Word (10+ years)
Microsoft Excel (10+ years)
Front Desk (4 years)
Food Safety (4 years)
Serving Experience (4 years)
Food Preparation (4 years)
Food Service (4 years)
Host/Hostess (4 years)
Kitchen Experience (4 years)
Busser (4 years)
Languages
English
Native Language
Spanish
Elementary (A2)
Timeline
Medical Scribe
Congress Orthopaedic Associates
02.2024 - Current
Medical Office Receptionist
Prohealth Advanced Imaging
01.2019 - 05.2022
Team Associate
Yoshinoya Beef Bowl Restaurant Franchise
03.2016 - 01.2017
Medical Call Center Representative
Congress Orthopaedic Associates
09 2023 - Current
Medical Records Supervisor
Prohealth Advanced Imaging
6 2022 - 9 2023
Bachelor of Science - Business Administration
Cal State Los A
Associate of Science - Business Administration
Pasadena City College
Associate of Arts - Social And Behavioral Sciences
Pasadena City College
AS-T - Business Administration
Pasadena City College
AA-T - Theater Arts
Pasadena City College
High School Diploma -
Roosevelt High School
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