Marissa Middleton
Independence ,MO
Summary
Dynamic leader with a proven track record at Simply Frosted, adept in operations management and customer relationship building. Excelled in transforming challenges into opportunities, achieving high customer satisfaction, and fostering team unity. Skilled in multitasking and effective communication, consistently delivering exceptional service and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
General Manager
Simply Frosted
05.2020 - Current
- Working with potential customers to fulfill their needs for custom orders.
- Closing deals to book weddings, catering events, and food truck events
- Managing schedules, payroll , training, and overseeing productivity
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Managed a diverse team fostering a positive work environment and high employee satisfaction.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Lead Server
Connors Steak and Seafood
03.2012 - 02.2020
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
No Degree - Biology
University Of Alabama Huntsville
Huntsville, ALNo Degree - Sports Medicine
Lees McRae College
Banner Elk, NCHigh School Diploma -
Olathe East High School
Olathe, KS05.2007
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Training and coaching
- Customer Relations
- Relationship Building
- Customer Relationship Management
- Verbal and written communication
- Client Relations
Timeline
General Manager
Simply Frosted
05.2020 - Current
Lead Server
Connors Steak and Seafood
03.2012 - 02.2020
No Degree - Biology
University Of Alabama Huntsville
No Degree - Sports Medicine
Lees McRae College
High School Diploma -
Olathe East High School
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