Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Miller

Elkton,MD

Summary

Dependable and driven with independent approach to handling high-volume customer loads. Excellent relationship-builder and multitasker always ready to support team needs. Ready to offer exceptional leadership and planning abilities to take on new role in a proffesional setting.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

FreeRateUpdate
01.2022 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Updated account information to maintain customer records.

Chiropratic Assistant

MutliSpecialty HealthCare
11.2020 - 01.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Scheduled patient appointments for busy chiropractic practice with revenues annually.
  • Educated patients by providing treatment option information and advice on self-care and injury prevention.
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

Bartender

Chilis
02.2018 - 03.2021
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Poured and prepared mixed drinks for over 300 customers daily and created new libations drawing in clientele.

Manager

Olympia Sports
08.2017 - 11.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, and regulating inventory usage.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Count out drawers every night and do nightly bank deposits.

Utility Worker

Terumo
11.2017 - 04.2019
  • Kept work area clean, neat and well-stocked to maximize productivity.
  • Handled medical supplies and handled hazardous materials safely.
  • Completed daily maintenance tasks in record time to maximize productivity.
  • Inspected finished products for quality and adherence to customer specifications.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.

Education

High School Diploma -

Northeast High School
6 2016

General Studies

Cecil College

Skills

  • Sales expertise
  • Clear and effective communication
  • Staff Management
  • Client Relations
  • Highly reliable
  • Insurance Verification
  • Appointment Scheduling
  • Call Management

Timeline

Customer Service Representative

FreeRateUpdate
01.2022 - Current

Chiropratic Assistant

MutliSpecialty HealthCare
11.2020 - 01.2022

Bartender

Chilis
02.2018 - 03.2021

Utility Worker

Terumo
11.2017 - 04.2019

Manager

Olympia Sports
08.2017 - 11.2019

High School Diploma -

Northeast High School

General Studies

Cecil College

Similar Profiles

CREATE PROFILE
Marissa Miller