Marissa Monday
Elk Grove,CA
Summary
I have a strong background in customer interactions and service solutions. I am highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. I have a proven track record of being an effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. I am known for reliability and proactive approach to meeting customer and organizational goals. I have excellent typing skills and English grammar.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant
Bruceville Pet Hospital
04.2024 - Current
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Improved client relations through effective communication and education on pet health needs.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Collected patient biopsies and blood samples for laboratory analysis.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Assisted veterinarians with euthanasia of animals.
Shift Lead
Camp Bow Wow Elk Grove
08.2021 - 02.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Managed check-ins and check-outs efficiently, ensuring accurate record-keeping and client satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Collaborated with management to develop strategies for improving overall store operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Reduced stress levels for dogs by implementing structured daily routines and activities during their stay.
- Ensured timely feeding schedules, providing appropriate portions based on each dog''s nutritional needs.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
BDC Department
Elk Grove KIA
06.2019 - 08.2021
- Posted appointments on internal board to notify sales department.
- Offered incentives to reschedule no-show and canceled appointments.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Increased sales leads by implementing targeted marketing campaigns and strategic outreach efforts.
- Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.
- Generated promotional letters, postcards and emails to encourage customers to visit dealership.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
Merchandising Execution Team
Home Depot
07.2017 - 06.2019
- Improved store profitability through effective inventory management and timely restocking of products.
- Managed seasonal transitions effectively, coordinating efforts across departments to ensure seamless execution of new merchandise layouts and markdowns.
- Maintained a clean, organized store environment by executing detailed planograms and adhering to established visual guidelines.
- Collaborated with cross-functional teams to develop merchandising strategies, optimizing product placement for maximum revenue generation.
- Scheduled regular maintenance and repair of displays for longevity.
Education
Animal Science
Consumes River College
Sacramento, CA03.2021
Skills
- Customer satisfaction measurement
- Complaint resolution
- Follow-up skills
- Prioritization
- Documentation
- Filing
- Account updating
- Typing proficiency
- High-energy attitude
- Credit card payment processing
- Multitasking
- Reliability
Leadership Experience
- Pacific Waterfowl Rescue, Fed and watered each duck present, Cleaned each cage and pools for the ducks to swim in, Spread awareness to the community of how to properly care for a pet duck, Worked with the city of Elk Grove to help rescue ducks in need
- Cosumnes River College, Agriculture Ambassadors, Club Representative, Represented the Agriculture Ambassadors club in public events, school club organizations, and other meetings
Timeline
Veterinary Assistant
Bruceville Pet Hospital
04.2024 - Current
Shift Lead
Camp Bow Wow Elk Grove
08.2021 - 02.2024
BDC Department
Elk Grove KIA
06.2019 - 08.2021
Merchandising Execution Team
Home Depot
07.2017 - 06.2019
Animal Science
Consumes River College
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