Marissa Montero
Dallas,TX
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success with more than 20 years of client interface experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Digital Experience Specialist
Neighborhood Credit Union
06.2024 - Current
- Assisted clients with account inquires, providing exceptional customer service and support
- To serve members with both their transactional needs and digital experiences in the branch atmosphere.
- Constantly seeking opportunities for conversations to uncover financial needs and referring members to the appropriate channels and technology to meet those needs .
- Assumed responsibility for the efficient,effective, and accurate performance of Teller functions.
- Monitored daily cash levels and conducted reconciliations to maintain accuracy in financial reporting.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Personal Shopper and Delivery Driver
Shipt
02.2022 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Loaded and unloaded orders at customer's homes or locations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Uber Driver and Delivery
Uber
04.2023 - 04.2024
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Senior Teller
Prosperity Bank
12.2022 - 12.2023
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Handled foreign currency and performed currency transaction reports.
- Answered phone and email inquiries on banking products.
- Performed general teller duties for drive-thru line.
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank
Personal Shopper
H-E-B Grocery
07.2022 - 04.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Helped customers locate products and checked store system for merchandise at other sites.
Personal Banker I
Frost Bank
03.2018 - 10.2021
- Provide outstanding customer service. Assist customers with large cash deposits and transactions with accuracy and efficiency.
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new accounts.
- Maintain and balance drawer.
- Perform basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking issues or concerns.
- Help with vault balancing at end of day. Help train and assist new associates with teller and banking procedures.
Teller
Legacy Texas Bank
01.2016 - 07.2017
- Delivered prompt, accurate and excellent customer service.
- Processed cash withdrawals. Processed sales referrals and promoted bank services and products.
- Assisted other branches when short on staff and help trained new employees on cash drawer operation.
- Adhered to Legacy Texas Bank security and audit procedures.
Education
High School Diploma -
Skyline H. S.
06.1991
Skills
- Strong organizational skills
- Active listening skills
- Courteous demeanor
- Customer service expert
- Courteous Energetic work attitude
- Telecommunication skills
- Adaptive team player
Timeline
Digital Experience Specialist
Neighborhood Credit Union
06.2024 - Current
Uber Driver and Delivery
Uber
04.2023 - 04.2024
Senior Teller
Prosperity Bank
12.2022 - 12.2023
Personal Shopper
H-E-B Grocery
07.2022 - 04.2023
Personal Shopper and Delivery Driver
Shipt
02.2022 - Current
Personal Banker I
Frost Bank
03.2018 - 10.2021
Teller
Legacy Texas Bank
01.2016 - 07.2017
High School Diploma -
Skyline H. S.
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