Marissa Mosher
Sarasota
Summary
Experienced with overseeing spa operations and providing outstanding guest experiences. Utilizes strong leadership skills to motivate and develop staff, ensuring high standards of service. Track record of implementing effective marketing strategies and enhancing client satisfaction.
Overview
7
7
years of professional experience
Work History
Spa Manager
L. Spa
10.2023 - Current
- Establish a welcoming and luxurious atmosphere for guests through exceptional customer service interactions from arrival to departure
- Generate reports to track spa performance and make adjustments accordingly to increase revenue from previous years
- Coach team of fifteen employees on luxury spa language, high standards of service, and upselling techniques, resulting in higher average ticket sales per guest and repeat clientele
- Coordinate special events and exclusive promotions, attracting new clients and boosting overall sales
Wellness Department Manager
Detwiler's Market
08.2022 - 09.2023
- Tracked an average of 30% growth on year-over-year sales
- Managed Wellness Department, including scheduling, hiring/firing, training, ordering retail products, tracking inventory, and monthly ad sales change
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies
- Responsible for meeting and exceeding daily, weekly, and monthly sales goals
- Forged connections with customers to create a loyal, repeat clientele
- Created relationships with companies and their representatives to bring in new products and implement promotions to drive sales
Spa Supervisor
The Ritz-Carlton
10.2019 - 08.2022
- Nominated for Five Star Employee of the Year 2020
- Trained new employees on The Ritz-Carlton culture and standards, ensuring consistency and cohesiveness to create the best experience for both the team and the guests
- Supported the Spa Director and Spa Manager, assisting to complete managerial tasks such as team building, addressing guest opportunities, and creating appealing merchandising displays
- Assisted guests, members, and residents with checking in and out of the Spa, booking appointments, and provided Spa guests with exceptional service to ensure that each and every guest left the Spa with a lasting, positive, and memorable experience
Whole Body Team Member
Whole Foods Market Inc
01.2018 - 10.2019
- Brought lifestyle sales from Bottom Five to Top Five in the region within months of starting position
- Implemented various new marketing and merchandising methods to increase overall department sales and visuals, leading the department to comp for the first time in several years
- Buyer for Make-up and Lifestyle products for the department
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits
Education
Bachelor of Business Administration - General Studies, Travel and Tourism Management
University of Florida
Gainesville, FLMasters of International Business - International Business
Bocconi University
Masters of International Business -
University of Florida
Gainesville, FL05.2018
Skills
- Spa operations
- Upselling services
- Schedule coordination
- MEEVO use
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Relationship building
- Visual merchandising
- Multi-tasking
Timeline
Spa Manager
L. Spa
10.2023 - Current
Wellness Department Manager
Detwiler's Market
08.2022 - 09.2023
Spa Supervisor
The Ritz-Carlton
10.2019 - 08.2022
Whole Body Team Member
Whole Foods Market Inc
01.2018 - 10.2019
Bachelor of Business Administration - General Studies, Travel and Tourism Management
University of Florida
Masters of International Business - International Business
Bocconi University
Masters of International Business -
University of Florida
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