Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Muniz

Kenosha,WI

Summary

Highly energetic and outgoing manager with over 5 years of experience in managing and training employees. Dedicated to being a positive and motivating team leader. Recognized for reliability, attention to detail, and the ability to quickly learn and master new concepts. Skilled in handling multiple responsibilities while consistently delivering exceptional customer service and meeting company objectives.

Overview

10
10
years of professional experience

Work History

Sales Lead

Pandora Jewelry Store
Pleasant Prairie, WI
09.2023 - Current
  • Maintained relationships with existing clients by providing product updates and information.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Prepared detailed forecasts for future sales volumes based on past trends.
  • Managed a team of 10+ sales representatives, providing guidance and support.
  • Managed cash register operations using POS system and processed sales and returns.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.

Floor Supervisor- Full Time/Part Time

Tommy Hilfiger
Pleasant Prairie, WI
02.2021 - 02.2024
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Processed customer payments accurately and efficiently.
  • Resolved customer complaints in a timely and professional manner.
  • Provided excellent customer service by responding promptly to inquiries from customers or team members.
  • Maintained a clean, organized, and safe work environment at all times.
  • Performed daily opening and closing procedures according to established guidelines.
  • Tracked sales data on a weekly basis to identify trends or patterns in customer behavior.
  • Delegated tasks appropriate to individual employees to provide development opportunities.

Assistant Store Manager

Lane Bryant Outlet
Pleasant Prairie, WI
10.2021 - 09.2023
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Coached and developed store associates through formal and informal interactions.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant Store Manager

Wilsons Leather
Pleasant Prairie, WI
09.2018 - 12.2020
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Food Service Team Leader

Hungry Head Sandwich Shop
Kenosha, WI
11.2014 - 09.2018
  • Ensured compliance with safety regulations and standards of quality control.
  • Maintained inventory of supplies and equipment; ordered additional items as needed.
  • Trained new employees on job duties, policies, and procedures.
  • Performed routine maintenance tasks such as cleaning floors, counters, shelves., in order to keep the kitchen area sanitary.
  • Adhered strictly to health codes when preparing meals for customers; followed recipes accurately.
  • Reviewed daily task list with employees and assigned tasks for completion.

Education

High School Diploma -

Tremper High School
05-2019

Skills

  • Upselling strategies
  • Floor operations
  • Product Knowledge
  • Customer Engagement
  • Team building
  • Associate coaching
  • Inventory Management

Timeline

Sales Lead

Pandora Jewelry Store
09.2023 - Current

Assistant Store Manager

Lane Bryant Outlet
10.2021 - 09.2023

Floor Supervisor- Full Time/Part Time

Tommy Hilfiger
02.2021 - 02.2024

Assistant Store Manager

Wilsons Leather
09.2018 - 12.2020

Food Service Team Leader

Hungry Head Sandwich Shop
11.2014 - 09.2018

High School Diploma -

Tremper High School

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Marissa Muniz